IT Service Desk Team Member Job Description: We are recruiting for full time Service Desk team members in Swords. We are looking for enthusiastic individuals with a customer service and IT background, who are available to work a rota pattern between the hours of 08.00/ 10:00/ 13.00 Monday - Friday. 1 year of experience required. Key Responsibilities: Log incidents from phone calls and emails on the incident management system Diagnose and resolve problems first line where possible, escalating to appropriate groups where required. Monitoring of Service Desk incident and Service Request queues. Resolver Group and customer liaison to enable effective management of incidents. Work through Incidents and Service Requests to closure. Ad-hoc duties as required Skills/experience required: At least 1 year's experience working on an IT Service Desk Active Directory experience MS Exchange experience Citrix Experience (nice to have) Experience working on a fast paced Service Desk / Working in a team. Experience in troubleshooting hardware, software and application issues . Clear communication style and can be understood easily. You must have a valid visa to work in Ireland to apply for this role.