Ireland

Head of Enterprise Applications As a member of the technical services Ireland leadership team, my client is looking for you to lead and transform our Enterprise Applications function focusing on building strong growth through partnerships with Oracle, SAP, and ServiceNow. The Head of Enterprise Applications combines partners with unique industry intellectual property and expertise to enable our customers to transform the core of the ERP, CRM, and business management solutions. Key Accountabilities Create and execute Ireland's Enterprise Applications strategy aligned to Enterprise Applications EMEIA Service Line. Development and delivery of Enterprise Applications offerings to Irish based customers. Drive the growth of EA business in Ireland. Attract, develop and retain the talent required to meet the demand forecast of the business. Deliver against budgeted costs for the service line to deliver the expected profitability. Create and maintain relationships with all EA delivery partners (Oracle, SAP, and ServiceNow) at a local level, leveraging the global partnerships, which drive real engagement in delivery and business development. Experience: My client is looking for someone that has broad experience in organisational wide applications, these include Oracle, SAP, ServiceNow. You will be required to lead teams within the technical services branch of the business. You will demonstrate delivery excellence in live services to customers. You should have achieved transformational change in ways of working at scale whilst maintaining customer delivery and focus. Personal Qualities & Skills: · Enthusiasm · Influencing · Negotiating · Commercial Knowledge · Team Player · Determination · Accountable · People Management

PMO Manager You will be responsiable for the setting up PMO and managing the standard and structure of multiple projects across key clients. You will drive my clients project standards while supporting, governing and reporting activity projects. Experience & Qualifications: Experience creating PMO Experience governing projects Communications, Reporting and Management Information (MI) Planning Resource Management Change Management & New Demand Required Skills: Proficient in Microsoft Office, especially Excel Able to produce high quality reporting for a wide variety of stakeholders Comprehensive understanding of project finance Understanding of Agile Project Management For more information please contact Alison on

One of the lead IT providers on Irish market is looking for a contractor to support mobile devices rollout for 6 months onsite with their client in City Centre. Key responsibilities: Deployment of mobile devices, including installation, troubleshooting, problem resolution and maintenance. Responding to customer questions regarding operation and malfunctions. Advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction Working with little supervision and has ability to work on a wider range of systems. To be a good fit you need: 3+ years of experience as an IT Onsite Technician Experience with Windows 7,8,10 Previous experience troubleshooting mobile devices, tablets/mobile phones Previous experience troubleshooting various HW & SW issues For your good work, you can expect: 6 month contract Daily rate between €190 - €210

Lead Deal Architect You will consult with customers to influence their IT strategy and vision taking into account their specific industry and business challenges, shape propositions for our customers to enable them to achieve their business outcomes and leads the design of compelling customer focused solutions for large, complex, multi-service line, multi-region opportunities that differentiate KEY ACCOUNTABILITIES Supporting business development - contributing to sales planning and in early customer engagements, providing thought leadership, shaping propositions and qualifying opportunities Supporting the development of the value proposition Supporting the development of the bid plan - providing input to the resource plan and bid cost forecast by identifying the resources needed to complete the development of the solution and respond to the customer's solution questions Leading solution design - engaging with Subject Matter Experts Presenting solution to the customer -including preparation and participation in customer dialogue sessions, drafting of solution clarification questions and presenting the solution to the customer supported by Subject Matter Experts as needed Representing the solution at Assurance -submitting solution artefacts and presenting the Solution at Solution Alignment Reviews, Peer Quality Checks, Deliverability and Risk Reviews and Business and Contract Assurance Reviews Supporting financials, tagging and mapping of costs to price KEY PERFORMANCE INDICATORS Ability to support development of new business, as measured by feedback from Sales in ability to influence customer's perception and the outcome of opportunities Quality of input in to the bidding process as measured by achieving an average score of 3 or above in the post bidding surveys managed by Pre-Sales Operations and completed by Sales Leads and Bid Managers Contribution to the development of reusable bid assets Personal development & Team collaboration Presenting at industrial events per annum and publishing of 1 thought leadership article per quarter on social media For more information contact Alison on 01 6455250 or alison.byrne @ experis.ie

IT Service Desk Agent (1st Level Support) Role Purpose You will provide a single point of contact for users, deal with the management of both routine and non-routine incidents, problems and requests. Provide of 1st line support for incidents. You should have 6 months experience with IT Support or a strong understanding of Active Directory and Windows operating system. Key Accountabilities Supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs) Developing an understanding of customer's environment and service delivery requirements to enable the delivery of a first-class service Ensuring problem resolution actions are taken following processes and systems in place Taking ownership for listening to and understanding basic customer problems, asking relevant questions to resolve problems within required timescales Acting as a team player and a helpful and effective member of the team Taking ownership of your own development in the role Performance Indicators Sharing and re-using knowledge Following the correct process for delivering the service Resolving customer problems within required timescales Meeting service level requirements For more information on this or other roles feel free to contact Alison on 01 6455250 or alison.byrne @ experis.ie