Ireland

Senior Full Stack Engineer As a Full Stack Engineer, you will work within the Applied Intelligence work-stream to deliver an exceptional customer experience, enabling our customers successfully manage their infrastructure and solve their problems with minimal effort. The primary application is our Virtual Agent, a chat bot containing intent recognition for common product issues with associated guided problem-solving flows, support case look-up and update, and support coverage checking. Responsibilities: You will work in an environment where we strive to release frequent, incremental, measurable improvements You will lead and contribute across the full end to end product to include test automation, continuous deployment and integration, refactoring of existing code base. You will successfully move work from development through to production with minimal support, showing an exceptional delivery mindset. You will be diligent in seeing code contributions through to production and provide engineer level backup to the support organisation. You will provide technical leadership and contribute to the application architecture, exhibiting technology and software development best practices. You will collaborate with engineering, architecture and product management to build meaningful customer outcomes. You understand the importance of testing and monitoring the systems that your team is responsible for. You have a passion for technology and take pride in what you code. You will participate in regular demonstrations of new work to the product owners and business stakeholders. About you: You have excellent knowledge and experience in building multiple Enterprise Level applications in Java, Javascript or related technology. You have good knowledge of software engineering best practices such as but not limited to automated testing, refactoring and continuous integration. You have good knowledge with automated testing tooling, examples JUnit, Mockito and FitNesse. You have good knowledge with continuous integration tooling such as GitHub Jenkins, etc. You have good knowledge with Node.JS, React.JS frontend consisting of a number of microservices. You have good knowledge with REST APIs / SOAP. You may have knowledge and experience in Programming and Tools for Artificial Intelligence and Data Analytics such as Python. You have strong verbal and written communication skills through English. You have good knowledge of Agile software development methodologies and principles like Scrum, Kanban and XP. Education & Experience: Honours Bachelor's or master's degree in software engineering, computer engineering or equivalent. 5+ years of industry experience in software engineering or equivalent. Candidate must have a valid visa to work in Ireland.

Shift time is set 5pm to 10pm. 2 weeks of training - 9am to 5pm PURPOSE AND OBJECTIVES As a Kana Support Service Desk Agent, you will act as the first point of contact for SAP customers on our SAP Community Network application. Using our ticket system, you will ensure the IT Incidents and Service Requests are resolved within a given SLA. This is carried out in process driven environment by utilizing our Knowledge Base and collaborating with the next level support team. EXPECTATIONS AND TASKS ? Fully qualify all incoming IT support tickets in adherence to the agreed SLA ? Apply solutions, workarounds, patches and fixes as defined in our Knowledge Base ? Effective dispatch to the correct organization and resolver group ? Highlight all potential major incidents and problems to the respective service and problem managers ? Ensure compliance with all security standards and policies EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES ? 3rd Level Qualification - Cert, Diploma, Degree in IT related discipline a benifit ? ITIL process knowledge would be a benefit ? Customer Focus ? Quality ? Teamwork ? Problem solving ? Multitasking ? Self Motivated

PURPOSE AND OBJECTIVES As an IT Service Desk Agent, you will act as the first point of contact for all internal SAP employees for infrastructure based issues. Using our phone and ticket system, you will ensure the IT Incidents are resolved and Services Requests are fulfilled within a given SLA. This is carried out in process driven environment by utilizing our Knowledge Base and collaborating with 2nd and 3rd level teams on a regional and global basis. EXPECTATIONS AND TASKS Fully qualify all incoming IT calls, chats and support tickets in adherence to the agreed SLA Apply solutions, workarounds, patches and fixes as defined in our Knowledge Base Effective dispatch to the correct organization and resolver group Update our internal Knowledge Base to ensure all new solutions are made available to all IT support teams. Highlight all potential major incidents and problems to the respective service and problem managers Ensure compliance with all security standards and policies EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES 3rd Level Qualification - Cert, Diploma, Degree in IT related discipline ß ITIL process knowledge would be a benefit Customer Focus Quality Focus Teamwork Problem solving ß Multitasking WORK EXPERIENCE 6 - 12 months experience in an IT support center or related support environment, Strong Knowledge of Outlook email connectivity Password administration RSA securID hard token and soft token administration Networking - VPN, Proxies, LAN and WLAN, Direct Access. Mobility - iPhone, iPad, Android and Exchange Active Sync

COMPANY DESCRIPTION As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device - SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably. PURPOSE AND OBJECTIVES The Order to Invoice Software and Maintenance team based in Dublin is part of SAP Global Finance Shared Services (GFSS) and will support the administration and posting of SAP License and Maintenance Software Orders for the whole EMEA & MEE region. Whether processing cloud or license orders for small customers, midmarket enterprises or large corporations, the full product portfolio of SAP software is our daily business. The company's pulse is palpable in Order to Invoice, Software and Maintenance (O2I SW MT) EXPECTATIONS AND TASKS * Checking incoming orders (contractual documents, correspondence, approvals) * Processing Cloud orders in the SAP system in compliance with SOX and internal controls. * Ensure license entitlement is correctly entered into SAP systems to allow customers to receive correct software, access and license keys as required. * Be dedicated point of contact for both external and internal customers (Sales/Support/Commercial) * On order completion; creation of invoices & issuing of credit notes * Archiving of all related contractual documentation * Providing post-sales support on contractual issues such as license transfers, contract migrations & amendments * Answering of internal/external customer queries within agreed Service Level Agreements * Use own initiative to improve processes and drive efficiency in the team WORK EXPERIENCE Good level of basic Finance/Accounting knowledge Entry level position, however, 1-2 years related experience an advantage. Knowledge of SAP FI module is an advantage Experience with SAP systems is preferable but not essential EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES * Quick learner, adaptable and able to use own initiative * Organization & time management skills are essential with the capacity to multi-task * Proactive and responsible approach to customer support * Team player * Quality driven with excellent attention to detail * Good command of MS Office (Excel-Word and Outlook)

PURPOSE AND OBJECTIVES As a Kana Support Service Desk Agent, you will act as the first point of contact for SAP customers on our SAP Community Network application. Using our ticket system, you will ensure the IT Incidents and Service Requests are resolved within a given SLA. This is carried out in process driven environment by utilizing our Knowledge Base and collaborating with the next level support team. You will also receive training and be required to support SAP Employees Globally via, phone and tickets, for some of SAPs internal applications. For example, Corporate Portal and Identity Management EXPECTATIONS AND TASKS ▪ Fully qualify all incoming IT support tickets in adherence to the agreed SLA ▪ Apply solutions, workarounds, patches and fixes as defined in our Knowledge Base ▪ Effective dispatch to the correct organization and resolver group ▪ Highlight all potential major incidents and problems to the respective service and problem managers ▪ Ensure compliance with all security standards and policies EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES ▪ 3rd Level Qualification - Cert, Diploma, Degree in IT related discipline ▪ ITIL process knowledge would be a benefit ▪ Customer Focus ▪ Quality ▪ Teamwork ▪ Problem solving ▪ Multitasking ▪ Self Motivated Support Shift Information : ▪ Monday to Friday 8-hour daily shift support between the Hours of 7am - 10pm ▪ Possible requirement of 1 late shift every 6 weeks