Localisation Software QA Engineer ManpowerGroup Ireland have an exciting new opportunity with our client SAP! This is a 9-month contract role employed with ManpowerGroup. Please read below for more information on SAP company and role responsibilities. COMPANY DESCRIPTION As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device - SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably. Availability of our products in local languages is a key success factor for selling SAP software globally. The Language Experience (LX) unit within SAP User Enablement provides translation and translation-related services for SAP solutions and non-coded assets into more than 80 languages. The translation service teams support our internal development units as well as internal customers such as the SAP Board, HR, Marketing, Support and Knowledge and Education. They offer consulting, planning, technical support and linguistic services in close collaboration with more than 2,500 translators and partners world-wide. We as part of the Language Experience engineering team are responsible for providing high quality language product on time across SAP Ariba Cloud Solutions. This team is based in Dublin, Ireland in the next generation AppHaus. The AppHaus is a unique physical space for software development, and it is a living embodiment of the philosophy of Design Thinking. EXPECTATIONS AND TASKS Due to SAP's continued growth the Language Experience engineering department currently has an opportunity for a Localisation Software QA Engineer role based in Dublin, Ireland. Reporting to the Localisation Manager you will have full project responsibilities for ensuring language quality of SAP Ariba Cloud products in 25 languages for our global customers. Engagement with product development teams for knowledge transfer on new features and innovation Creation and maintenance of automated test cases/scripts using Selenium and Java Execution of automated test scripts on multiple target releases and platforms. Design and development of localisation test automation tools that will be used to automate the localisation process Advocate of best practices for internationalisation and localisation Identification and reporting of internationalisation and localisation defects and management of the defect tracking process on assigned projects Assisting project scoping with other members of Globalisation team Support of localisation vendors throughout the project Supporting Customer Support on customer issues EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES BSc. in Computer Science or related engineering discipline. Experience using test automation tools including Selenium and JUnit testing Experience developing in Java, C/C++, SQL, HTML, XML. Experience with Internationalisation/Localisation Engineering Experience with agile development process. Team player motivated by a fast-paced environment. Ability to incorporate ideas from all sources. Creative and detail-oriented. WHAT YOU GET FROM US @ ManpowerGroup Manpower is the global leader in contingent and permanent staffing. We are proud to have received several global awards and achievements, including being named to Ethisphere's "World's Most Ethical Companies" list for eleven consecutive years - more than any organization in the industry. We offer our employees a range of great benefits, online training courses, as well as professional advice and support to get you settled into your new role at SAP, with continued support throughout your tenure with us. If you are interested in working with ManpowerGroup onsite at SAP, please apply!
Manpower have an exciting opportunity on site with our client, SAP; we are seeking a Support Associate in their Customer Interaction Centre on their Dublin site, currently working from home. WHAT WE DO: In the CIC, you will find yourself in a friendly multinational & multicultural learning environment, on a team who supports each other. Our core team primarily supports customers through a selection of support channels, offering 24*7 support in a follow the sun approach with our additional global department locations: Brazil, China, India, Philippines and Russia. We assist in the prioritisation of customer's technical cases by analysing the effect on their business from a commercial perspective. WHAT YOU'LL DO: Provide high-quality customer interactions through the processing of inbound customer calls, emails, chats & webforms Analyse customer's non-technical queries, researching possible solutions & providing solid answers easily understood by the customer Evaluate, from a commercial perspective, how the customer's technical issue affects their daily business processes through gathering comprehensive business impact information Assist & educate customers in navigating support pages, educating them on how to use software download & license key functions Collaborate with colleagues across SAP teams, engaging with appropriate stakeholders ensuring all customer cases are resolved effectively & in a timely manner What we look for in you: Commitment to provide excellent customer service Passionate & dedicated team player Strong time management, prioritization & multi-tasking capabilities; utilising available time efficiently to achieve effective & efficient results Enjoys & thrives on performing multiple tasks & responsibilities at once Shift flexibility, weekend work (approx. 1 day per quarter) & Bank Holidays (compensated with additional vacation) Education & Qualifications: Fluency in English and German with excellent communication skills
COMPANY DESCRIPTION As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device - SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably. PURPOSE AND OBJECTIVES The Order to Invoice Software and Maintenance team based in Dublin is part of SAP Global Finance Shared Services (GFSS) and will support the administration and posting of SAP License and Maintenance Software Orders for the whole EMEA & MEE region. Whether processing cloud or license orders for small customers, midmarket enterprises or large corporations, the full product portfolio of SAP software is our daily business. The company's pulse is palpable in Order to Invoice, Software and Maintenance (O2I SW MT) EXPECTATIONS AND TASKS * Checking incoming orders (contractual documents, correspondence, approvals) * Processing Cloud orders in the SAP system in compliance with SOX and internal controls. * Ensure license entitlement is correctly entered into SAP systems to allow customers to receive correct software, access and license keys as required. * Be dedicated point of contact for both external and internal customers (Sales/Support/Commercial) * On order completion; creation of invoices & issuing of credit notes * Archiving of all related contractual documentation * Providing post-sales support on contractual issues such as license transfers, contract migrations & amendments * Answering of internal/external customer queries within agreed Service Level Agreements * Use own initiative to improve processes and drive efficiency in the team WORK EXPERIENCE Good level of basic Finance/Accounting knowledge Entry level position, however, 1-2 years related experience an advantage. Knowledge of SAP FI module is an advantage Experience with SAP systems is preferable but not essential EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES * Quick learner, adaptable and able to use own initiative * Organization & time management skills are essential with the capacity to multi-task * Proactive and responsible approach to customer support * Team player * Quality driven with excellent attention to detail * Good command of MS Office (Excel-Word and Outlook)
Our client is one of the leading technology companies looking for an experienced Data Analyst to join their major Networking project. This role is suitable someone who have worked before in similar project or with strong understanding of networking concepts. This is a 19-month day rate contract with probability of extension. Duties and Responsibilities: Analyze data, establish and maintain data-driven changes, data clean-up, integration and reporting strategies. Collaborate with project team(s), business stakeholders, and DDI or network engineering to establish documented, prioritized requirements and use-cases in alignment with DDI governance and IP management objectives. This role would suit a highly capable and self-motivated individual who is comfortable using data analytical tools to enable data-driven decisions and prioritization of changes. Excellent communication skills are required to positively influence customers and stakeholders, and properly manage divergent expectations. A strong attention to detail is a must for any candidate to ensure efficiency and quality of deliverables and changes. Create project documentation and map processes and procedures for life-cycle management and governance, including 'as is' and 'to be' business processes and workflows. This role will also have a strong emphasis on developing user reporting and metrics to support both day-to-day operations workloads and security analysis of threats and vulnerabilities. A strong knowledge of project processes and methodologies. Requirements: 2 years+ of work experience in relevant data analytics, preferably within Networking or DDI environments. A Bachelor's degree in Computer Science, Software Engineering or MIS; Alternatively, 5+ years' experience in IT projects. Ability to convert network data into readable and understandable format. Strong understanding on Networking concepts. Experience in IT Technical data analyst and/or operational analytics or metrics. Experience working with and understanding distributed computing environments (compute & storage systems, middleware, database, network and/or application development) Experience with Project Management Tools such as Azure Devops / TFS, Microsoft Project, Microsoft Teams, Jira, etc. Interested? Please click on 'Apply' below or get in touch with Kavya Krishnamurthy to discuss more.
Senior Software Engineer (Mobile) Our client Is looking for an experienced Software engineer to join their Enterprise Device Management team. You will be providing support for design, build, test and release of device management solutions. This is a 6-month FTC role with high possibility of extension. Responsibilities: Maintaining a secure stable and up to date configuration for Mobile devices and VR Demonstrating technical leadership across infrastructure, manageability, connectivity, security, and overall reliability of the mobile environment, in particular Microsoft Intune / Azure. Deliver user stories as part of an Agile team to meet Release commitments. Evaluate features / capabilities of platforms such as Android; iOS and Windows Holographic devices and design and implement solutions on Enterprise Manageability Platform. Requirements: Experience: Minimum of 4 years industry experience Thorough knowledge of the management of Apple / Android / Windows / Windows Holographic devices including iPhone, iPad, Android phones, Android tablets, and VR. Knowledge of iPhone, Windows, and Android Operating Systems. Prior experience with enterprise-scale upgrades of enterprise devices. Microsoft Azure/M365 certification and Windows s experience particularly advantageous Experience assisting with planning, creating, and deploying security and device management policies. Experience deploying / supporting iPhones, Android Phones and Windows devices with scripting and other automation methods for the installation of software / hardware. Interested? Please click on 'Apply' below or get in touch with Kavya Krishnamurthy to discuss more.