Essential Duties And ResponsibilitiesTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.*Responsible for ensuring all orders received by phone, fax, email or other sources are processed and acknowledged accurately and promptly upon receipt.*Ensure that all customer inquiries, including but not limited to, order status, inventory availability, delivery information, product information, pricing and invoices are resolved satisfactorily. *Provide accurate, valid and complete information using the appropriate methods/tools; Track and manage the interactions with the customers from every channel.*Identify customer's needs and provide basic to moderately complex support; Identify and solve problems using available resources. *Maintain a current knowledge of products offered in catalogue to support providing basic product information.*Handle customer complaints. *Complete the required documentation within the time limit and submit to the relevant organization. *Arrange the product returns and raise credit notes, where required.*Ensure order processing holds are addressed in a timely manner.*Proactively communicate product availability to customer. *Manage backorders, where required, informing the customers of availability dates.*Create and distribute daily sales invoices.*Process requests for catalogues, price sheets, and copies of invoices.*Retrieve voice messages each morning and process accordingly.*Handle product evaluation and travel set requests.*Provide support to the sales team: pricing, quotes, service contract offers, product samples, customer call, customer account creation.*Liaise with other departments to resolve customer inquiries.*Ensure daily, weekly and monthly reporting is carried out as per business requirements.*Provide feedback on a daily basis to the team leader / supervisor.*Actively engage in projects to improve service levels.*Perform other related duties as assigned by management.*Will be required to work during Irish public and bank holidays, subject to local law.Education*High school diploma / Associates Degree or higherExperience*A minimum of one to three years related experience and/or training in Customer Service.*Previous experience in a manufacturing company and/or in the medical device and/or pharma industry preferredSkills*Outstanding communication skills, both verbal and written; ability to communicate effectively with customers, employees, management and cross-functionally for positive customer outcomes*Passion for customers and delivering a world-class service experience*Demonstrated critical thinking, problem solving and analytical skills*Sense of urgency and proven ability to work under pressure*Attention to detail and strong organizational skills*Must be able to give and welcome constructive feedback; contribute to building a positive team spirit and friendly and engaging work environment*Understanding of Order to Cash process and related systems…Oracle, SalesForce.com experience desirableTOOLS AND EQUIPMENT USEDAbility to utilize a computer, telephone, fax and copy machine as well as other general office equipment. Strong computer skills are required.