G-Z0CWG71G0R

Technical Support Specialist

Location:
Galway
Job Type:
Permanent
Industry:
IT
Job reference:
BBBH5167_1662997930
Posted:
24 days ago

Role
* Provide first- and second-level support for all problems reported through the help-desk ticketing system.
* Ensure support for Microsoft Office, Outlook, network connectivity, hardware, and other services.
* Setting up and assisting with mobile devices.
* Escalation of questions where necessary.
* User communication to ensure that they are informed of the status of the problem and to confirm its resolution.
* Promptly and accurately responding to users via phone, email, or teams.
* As required, support IT project objectives.
* Execution of ad hoc duties performed on a daily basis.

Criteria

* A minimum of a QQI Level 5 on the National Framework or 2 years experience in a high-volume, high-quality technical support role.
* Proven ability to set up, support, and maintain computers, printers, and software.
* Good knowledge of Hardware
* Must have IT support experience in service delivery role and within the Microsoft environment.
* Strong customer focus
* Strong interpersonal skills and analytic skills
* Excellent communication skills
* Ability to prioritise tasks.

Desirable
* Experience supporting Auto desk Design software

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G-Z0CWG71G0R