Role
* Provide first- and second-level support for all problems reported through the help-desk ticketing system.
* Ensure support for Microsoft Office, Outlook, network connectivity, hardware, and other services.
* Setting up and assisting with mobile devices.
* Escalation of questions where necessary.
* User communication to ensure that they are informed of the status of the problem and to confirm its resolution.
* Promptly and accurately responding to users via phone, email, or teams.
* As required, support IT project objectives.
* Execution of ad hoc duties performed on a daily basis.
Criteria
* A minimum of a QQI Level 5 on the National Framework or 2 years experience in a high-volume, high-quality technical support role.
* Proven ability to set up, support, and maintain computers, printers, and software.
* Good knowledge of Hardware
* Must have IT support experience in service delivery role and within the Microsoft environment.
* Strong customer focus
* Strong interpersonal skills and analytic skills
* Excellent communication skills
* Ability to prioritise tasks.
Desirable
* Experience supporting Auto desk Design software
