Technical Engineer SME

Job Type:
Job reference:
7 days ago

We are hiring for a Technical Support Engineer SME for our client.

Our client is one of the leading technology companies in Ireland looking to expand their technical support team.

18 month contract. 100% remote based in Ireland.


Technical Advisor:

  • Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
  • Drive process, tool, service delivery and solution improvements that enable effective troubleshooting and remediation (incl. Diagnostics)

Planning Organizing & Executing:

  • Handle complex, political, financial, executive level cases - as business demands
  • Work alongside Serviceability and engineering teams as trusted advisor to improve incident resolution or service deficiency

Customer Focus, Customer Value Realization & Drive for results

  • Customer oriented. Look at everything through the eyes of the customer and their need for a holistic secure solution. Quest to gather feedback consistently and invest time and effort in the feedback to continually improve and grow customer trust.
  • Effective communication skills to effectively drive recommendations and establish priorities across various customers, partners, senior executives, and organization boundaries
  • Self-driven engaging individual with a proven history of demonstrated technical skills and leadership.
  • Ability to determine root cause of technical issues either on your own or in a collaborative scenario. Strong problem-solving skills are necessary

Qualifications - Core Technical Skills

  • Basic Knowledge
    • Client OS or Mobile Management and deployment solutions
    • Generic M365 knowledge
    • Windows management and deployment knowledge
  • Preferred Knowledge
    • Microsoft Endpoint configuration manager experience or similar, with OS upgrade knowledge or task sequence configurations
    • Application deployment and management experience recommended for Edge and M365 Apps
    • Devices management using Intune Experience
    • Windows deployment, upgrade and management (i.e Config Managed, Autopilot, GPOs, etc … )

Language Qualifications

  • Italian, French or Germany
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