G-Z0CWG71G0R

Support Associate - German Speaking

Location:
Galway
Job Type:
Contract
Industry:
Support IT
Job reference:
BBBH4794_1658936188
Posted:
22 days ago


In the CIC, you will find yourself in a friendly multinational & multicultural learning environment, on a team who supports each other. Our core team primarily supports customers through a selection of support channels, offering 24*7 support in a follow the sun approach with our additional global department locations: Brazil, China, India, and Russia. We assist in the prioritisation of customer's technical cases by analysing the effect on their business from a commercial perspective.
What you'll do:

  • Provide high-quality customer interactions through the processing of inbound customer calls, emails, chats & webforms
  • Analyse customer's non-technical queries, researching possible solutions & providing solid answers easily understood by the customer
  • Evaluate, from a commercial perspective, how the customer's technical issue affects their daily business processes through gathering comprehensive business impact information
  • Assist & educate customers in navigating support pages, educating them on how to use software download & license key functions
  • Collaborate with colleagues across SAP teams, engaging with appropriate stakeholders ensuring all customer cases are resolved effectively & in a timely manner



What we look for in you:

  • Commitment to provide excellent customer service
  • Passionate & dedicated team player
  • Strong time management, prioritization & multi-tasking capabilities; utilising available time efficiently to achieve effective & efficient results
  • Enjoys & thrives on performing multiple tasks & responsibilities at once
  • Shift flexibility, weekend work (approx. 1 day per quarter) & Bank Holidays (compensated with additional vacation)



Education & Qualifications:

  • Graduate of a Bachelor's/Master's degree in Business or Computer Science areas preferable
  • Fluency in English & German with excellent communication skills
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G-Z0CWG71G0R