G-Z0CWG71G0R

Software Delivery Analyst

Location:
Waterford
Job Type:
Permanent
Industry:
IT
Job reference:
DTL39_1685015570
Posted:
11 months ago

Software Delivery Analyst

You are as unique as your background, experience and point of view. In this organisation, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for their Clients - who are at the heart of everything they do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Role Summary:

As a Software Delivery Analyst this organization, you will assist in fulfilling Software Delivery service requests for their internal customers on a global scale. The requests are generally to implement new software, upgrade existing software, or to release bug\security fixes to desktops\laptops\Virtual Machines.

A successful candidate will have:

  • Strong soft skills enabling them to gather\understand customer requirements, schedule activities with their engagement points, and stick handle complex problems.
  • Strong analytical skills, specifically in troubleshooting and data analysis
  • A technical background with an aptitude for learning new technology quickly.

They are looking for a candidate that has a strong passion for technology and a desire to enable the Business with technology. That's really what EET is all about. This role reports to the Manager of EET, Software Delivery.

Main Accountabilities:

  • Managing the end-to-end deployment of changes (in the form of SCCM packages) to the desktop\laptop\Virtual Machine environment in accordance with software delivery standards and processes, ensuring as little impact to end users as possible.
  • Gathering and understanding customer requirements; interpret their objectives and look for ways to help them accomplish their goals.
  • Build schedules with key stakeholders and coordinate testing, piloting, and delivery.
  • Ensure all project documentation is fully complete and projects are moved through their workflow (includes change tickets, knowledge solutions, checklists, etc.).
  • Ensure support teams are well prepped to promptly manage issues and escalations.
  • Lead or participate in cross-functional teams to drive projects forward.
  • Develop and manage relationships with both business and technical teams.
  • Contribute to and lead the development of standard software delivery practices and procedures.
  • Facilitate and participate in discussions to overcome technical challenges by finding workarounds and solutions.
  • Provide regular status updates and work collaboratively with a global team.
  • Data analysis and creating reports for our customers\partners.
  • Pro-actively identify and resolve team and\or individual technology knowledge gaps.

Competencies:

  • Highly service oriented with a strong customer focus and ability to manage customer expectations.
  • Solid written and verbal communication skills as well as strong interpersonal skills. Ability to communicate with both technical and Business people.
  • Strong relationship management skills with an established track record of creating and maintaining positive business relationships.
  • Strong facilitation and troubleshooting skills to work around and\or solving technical or business problems with a cross-functional team.
  • Excellent collaboration skills and ability to work with a global team.
  • Ability to prioritize workload and drive multiple projects forward simultaneously.
  • Attentive to detail and ability to identify gaps early in projects.
  • Able to suggest process improvements, but also to follow a process and ensure all required steps are completed.
  • Experience working on medium to large scale technology projects.
  • A technical background with an aptitude for learning new technology quickly.
  • A positive attitude with a history of taking initiative to make things better.

Required Technical Skills:

  • Experience with Microsoft Endpoint Configuration Manager (SCCM) or other software delivery platforms.
  • Data analysis using Microsoft Excel.
  • Data analysis using SQL would be an asset.
  • An understanding of the Windows 10 operating system (file structure, registry, user profile, etc.).

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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