Job Description
The Senior Support Analyst provides desk side technical support to the infrastructure. The role involves providing up to level 3 support for all desktop hardware, operating systems, antivirus and application software. You will be responsible for building strong collaborative relationships with the Global teams with a specific focus on the Infrastructure & Shared Services teams.
The role requires excellence in customer service skills, ensuring that the day to day needs of the business are met in a timely manner. The role also requires knowledge across a range of IS areas with a focus on a manufacturing environment.
Responsibilities
- Assist in the implementation of corporate IT standards for Hardware & Software, at a local level.
- Install, maintain and troubleshoot PC's, printers and peripherals ensuring standard image is loaded and ensure anti-virus is loaded on all desktops and servers and patch levels are up to date on all systems.
- Responsible for liaising with Manufacturing on desk side systems to ensure IT standards are maintained on these systems.
- Purchasing, installation and maintenance of IT equipment.
- Perform maintenance tasks on other IT equipment to instructions provided by the relevant IT global teams.
- Work on approved Global IS Projects, or other requests as defined by IS Leadership.
- Looks for ways to continually challenge and to improve processes from lessons learned, bench marking etc.
Experience / Qualifications
- Bachelor's Degree/Diploma in Computer Information Systems, or equivalent preferred.
- Qualification/Certification in IT Technologies e.g. Microsoft or equivalent preferred.
- Minimum 5 years of professional experience required
- Ability to work effectively in a matrix organization structure with significant emphasis on collaboration and persuasion, rather than relying entirely on command and control.
- Experience with IT systems in a manufacturing environment is required.
Other Requirements
- Must be able to communicate with large groups of people.
- Must be able to review printed materials.
- Must be able to communicate telephonically.
- Ability to use common office equipment.
PLEASE NOTE: Candidates must have full working rights in Ireland i.e. a current Stamp 4 Visa or an EU Passport to be eligible to work in Ireland to be considered for the role.
For more information or to apply to the role contact Emmet on 01 6455250 or email to emmet.mceneaney AT experis.ie.
