SEE & SEP Admin
- Dublin
- Permanent
- Salary
Job Description
SEP & SEE Admin is responsible to manage, Maintain and operate anti malware & Endpoint Encryption solution.
Provide L2/L3 support for Symantec Endpoint Encryption & Symantec Endpoint Protection
SEE & SEP Admin
- Dublin
- Permanent
- Salary
Job Description
SEP & SEE Admin is responsible to manage, Maintain and operate anti malware & Endpoint Encryption solution.
Provide L2/L3 support for Symantec Endpoint Encryption & Symantec Endpoint Protection
Versions
SEP 12 & above
SEE 8.2.1 & 11.2.1 & above
Responsibilities
- Support L1, L2 and L3 activities for SEP & SEE systems.
- Daily System operations activities.
- Provide investigation, diagnosis, resolution and recovery for hardware/software problems. Escalate to vendor / 3rd level with proper analysis when unable to resolve.
- Maintain overall ownership of user's issue & service & ensure SLAs are met
- Perform Daily health check on SEP & SEE
- Proactively identify Endpoints at risk and trigger remedial actions
- Manage Endpoints (PC & Laptop)
- Identify performance issues and implement service improvements
- Ensure signatures / definitions are updated consistently and per schedule
- Monitor for and respond to malware failures (e.g. signature updates, scans)
- Provide incident response activities in the event of malware activation / outbreak
- Endpoint firewall. The Supplier shall be responsible for the following
- Maintain and operate endpoint firewall solution
- PC's and Laptops
- Monitor and report on ongoing performance and action as needed
- Respond to identified suspicious traffic
- Manage endpoint firewall rule sets
- Reporting
- Manage Full Disk Encryption activities for endpoints (PC, Laptop and Mobiles)
- Data recovery from encryption
- Regularly maintain Asset Records related to SEP & SEE
- Follow Incident and Change management process strictly
- Manage System upgrade activities E2E.
Skills required
- Excellent technical knowledge and hands on experience on SEP & SEE technologies
- Working experience of SEP & SEE versions (SEP 12 & above, SEE 8.2.1, 11.2.1 & above)
- Excellent understanding of ITIL framework (Incident & Change management)
- Excellent in verbal, written communication, personal interaction skills
- Strong problem resolution skills required
- Flexible to work outside office hours if required
- Ability to work independently and in a team environment
- Experience of managing system upgrades
PLEASE NOTE: Candidates must have full working rights in Ireland i.e. a current Stamp 4 Visa or an EU Passport to be eligible to work in Ireland to be considered for the role.
For more information or to apply to the role contact Emmet on 01 6455250 or email to emmet.mceneaney AT experis.ie.
