SAP Support Analyst

  • Location:

    Dublin North, Dublin

  • Sector:

    Support

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Job ref:

    BBBH3056_1617027704

  • Published:

    12 days ago

My client is one of the most prestigious brands and global players on the luxury market. They design, manufacture, distribute and sell high-end goods. Quality and excellence are the basis of our culture that reflects the same commitment within the working environment to achieve an organisation aimed at the full satisfaction of the customer.

Our Mission:


As SAP Support Analyst, you will support, training and applications maintenance activities for all information systems. Ensure the coordination with central and regional Information System & Technology teams. Implement and lead project and system changes across the entire solution stack, owning the Business Process and Functional Application layers, and solid awareness of the SW and HW layers. Main Accountabilities Supervise service desk support. Perform and carry out frontline support during incidents, drawing on the necessary resources. Ensure development and maintenance of comprehensive application and process documentation. Ensure Service Level Agreement. Prevent outages/malfunctions of the applications. Ensure that technical and application incidents within domain are addressed and resolved.

Communicate effectively with customers and stakeholders to assess support needs. Identify and carry out requested business process. Support development department/consultants during new applications implementation. Contribute to develop application changes and define tests to be carried out.Guarantee project closing by driving and managing testing and post go-live support takeover. Create documents to facilitate status monitoring, training, and solution handover to customer and support teams.

You will organise and prepare constant operating reviews with regional IT department, IT vendors and customer. Monitor the reliability of the systems, the authorisation and security model, and if necessary define and implement emergency plans. External supplier engagement by driving periodic reviews to monitor quality and performance, maintenance activity plans through effective supplier management, collaboration, sharing and ensuring regular updates. Participate and / or lead projects including (but not restricted to) defining new business requirements, proposing and defining IT solutions, existing internal IT projects, vendor and supplier selection etc.


Technical Skills

  • Detailed knowledge of business processes, operational flows.
  • Experience with functions and procedures related to the SAP and EDI.
  • Business Application from frontend/user perspective through to backend/customising/programming level.
  • Knowledge of multiple Business Application modules, relevant to the supported processes.
  • SAP (SD - sales and distribution, including deliveries and invoicing, MM - material management, including inventory).
  • User and Technical Documentation realisation techniques.
  • Experience with training processes, techniques and tools.
  • Experience with project control documentation techniques and tools.
  • Project management experience.
  • IT Applications (MS office, MS project, Visio, tools required for technical skills described).

Requirements:

  • SAP system experience with in production/warehouse environment.
  • Ability to take ownership.
  • Client communications experience.


Soft Skills

  • Excellent oral and written Communication Skills
  • Italian language an advantage
  • Customer Orientation
  • Team Collaborator
  • Analysis
  • Innovation
  • Self-Development
  • Business awareness
  • Flexibility
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