Quality Assurance Specialist-Fluent JapaneseOur client is multinational technology company is looking for Quality Assurance Specialist with Fluent Japanese to join their team.You will perform quality check on recorded audio interactions & chats and creating reports to improve the process quality. This is 11 months FTC contract with possibility of extension and 100% remote.Responsibilities:Monitor and evaluate transactions / incidents of Open and Closed transactions to ensure that quality standards are met.Perform Transaction Monitoring for different LOBs (Voice & Chat)Helps maintain an open dialogue between the QA team and managementProvide insights and suggestions to ensure improvement in adherence to quality standards and improve overall team performance.Conduct regular calibration sessions with all supervisors/QA reviewers to ensure program consistencyPrepares and analyzes quality reports. Interpreting and reporting the results to stakeholdersIdentify unethical practices/agent behavior and highlightCollaborate well within the team members / partners to get the tasks delivered as per the schedule and provide transparent updates to the stakeholders.Requirements:Bachelor's degree with Fluent in Japanese (Speaking, Reading and Writing) and English Language at an advanced level.Minimum of 3 years' experience in a sales or call centre environment with Quality Assurance experienceExcellent interpersonal and communication skillsStrong attention to detail, ability to identify unethical practices.Ability to create reports, analyze Data for respective Teams. Attractive Salary and full training will be provided. Apply here or get in touch with Kavya Krishnamurthy for more information.