Quality Assurance Specialist-Fluent Japanese

  • Location

    Dublin, Republic of Ireland

  • Sector:

    Quality

  • Job type:

    Contract

  • Salary:

    Attractive Salary

  • Contact:

    Kavya Krishnamurthy

  • Contact email:

    admin@live.dev

  • Job ref:

    BBBH3545_1624539886

  • Published:

    about 1 month ago

  • Duration:

    11

  • Expiry date:

    2021-07-24

Quality Assurance Specialist-Fluent Japanese

Our client is multinational technology company is looking for Quality Assurance Specialist with Fluent Japanese to join their team.

You will perform quality check on recorded audio interactions & chats and creating reports to improve the process quality. This is 11 months FTC contract with possibility of extension and 100% remote.

Responsibilities:

  • Monitor and evaluate transactions / incidents of Open and Closed transactions to ensure that quality standards are met.
  • Perform Transaction Monitoring for different LOBs (Voice & Chat)
  • Helps maintain an open dialogue between the QA team and management
  • Provide insights and suggestions to ensure improvement in adherence to quality standards and improve overall team performance.
  • Conduct regular calibration sessions with all supervisors/QA reviewers to ensure program consistency
  • Prepares and analyzes quality reports. Interpreting and reporting the results to stakeholders
  • Identify unethical practices/agent behavior and highlight
  • Collaborate well within the team members / partners to get the tasks delivered as per the schedule and provide transparent updates to the stakeholders.

Requirements:

  • Bachelor's degree with Fluent in Japanese (Speaking, Reading and Writing) and English Language at an advanced level.
  • Minimum of 3 years' experience in a sales or call centre environment with Quality Assurance experience
  • Excellent interpersonal and communication skills
  • Strong attention to detail, ability to identify unethical practices.
  • Ability to create reports, analyze Data for respective Teams.

Attractive Salary and full training will be provided. Apply here or get in touch with Kavya Krishnamurthy for more information.