Position: Project Support Coordinator / Admin
Location: Dublin
Salary: Negotiable Day Rate Contract
Contract Type: Initial 3 Month Contract (Very strong potential to be extended and become a rolling contract)
PROJECT SUPPORT COORDINATOR / ADMIN
Alternative Titles: Project Co-ordinator, Project Support Administrator, Project Support Officer, Project Support Specialist
Our client a leading Telecommunications organisation is looking for a Project Support Specialist to join their team based in Dublin.The successful candidate will be working as part of a successful project team helping to support and co-ordinate the delivery of the projects
Project Support Coordinator / Admin Key Responsibilities:
- Single point of contact for nominated accounts within the Organisation.
- Order entry for all products & services
- Liaise with account management teams to gather missing or incorrect information required
- Liaise with the order management team to provide updates on orders in the systems.
- To take lead responsibility for updates, managing KCI's to Account Team, Internal Teams.
- Will be an example to fellow team members with regard to professionalism and positive approach to team workload.
- To develop and maintain effective working relationships with Internal teams and other key stakeholders, to ensure full commitment and support for the success of the order.
- To proactively monitor progress of all orders, highlighting orders in jeopardy and be the first point escalation for exceptions.
- Identify trends / underlying issues and put a plan in place to resolve issues and drive improvements.
- To proactively monitor Customer Commit dates
- Action all Cancellation Tickets within SLA
- Action all Process Steps within SLA
- To maintain 100% quality of Orders on the Systems (Right First Time)
- Ensure all billing set up and billing de provisioning is accurate. (Right First Time Billing)
- Resolve any Intervention Required orders within SLA
- To have the ability to work with company systems such as Siebel, EDCA, Tahiti, BT Intranet, Orion and email.
- Undertake mini-projects and extra duties when requested by Line Manager and provide regular feedback on progress of same.
- Ensure daily administration is completed.
- As a matter of course - have good timekeeping, complete flexibility and smart appearance.
- Ensure procedures and processes are followed
- Complete User Acceptance Testing on System changes as required.
- To own the end to end delivery of Voice and Broadband orders - from acceptance by client, through the delivery process to billing set up or de provisioning
- Act as Single Point of Contact for all delivery queries on Voice & Broadband Orders.
- Own the end to end delivery of all client data circuits (Provide & Cease Orders)
- To take lead responsibility for updates, managing KCI's to Account Team, PC Team & CSM Team
Project Support Coordinator / Admin Key Requirements:
- Excellent communication & interpersonal skills
- Have good interpersonal skills
- Be articulate and confident
- The ability to build working relationships internally and externally
- Ability to analyse problems and suggest method of resolution
- Excellent time management skills
- Be a team player
- Self sufficient and self motivator
- Ability to quickly learn organisations system and processes.
- Deliver results
- Attention to Detail
- Continuous Improvement and Managing Change
