Project Support Coordinator / Admin

  • Location

    Dublin, Republic of Ireland

  • Sector:

    IT, Support

  • Job type:

    Contract

  • Salary:

    Up to €0.00 per annum

  • Contact:

    Khalid Hussain

  • Contact email:

    khalid.hussain@experis.ie

  • Job ref:

    BBBH99354_1551979774

  • Published:

    8 months ago

  • Expiry date:

    2019-04-06


Position: Project Support Coordinator / Admin
Location: Dublin
Salary: Negotiable Day Rate Contract
Contract Type: Initial 3 Month Contract (Very strong potential to be extended and become a rolling contract)

PROJECT SUPPORT COORDINATOR / ADMIN

Alternative Titles: Project Co-ordinator, Project Support Administrator, Project Support Officer, Project Support Specialist

Our client a leading Telecommunications organisation is looking for a Project Support Specialist to join their team based in Dublin.The successful candidate will be working as part of a successful project team helping to support and co-ordinate the delivery of the projects

Project Support Coordinator / Admin Key Responsibilities:

  • Single point of contact for nominated accounts within the Organisation.
  • Order entry for all products & services
  • Liaise with account management teams to gather missing or incorrect information required
  • Liaise with the order management team to provide updates on orders in the systems.
  • To take lead responsibility for updates, managing KCI's to Account Team, Internal Teams.
  • Will be an example to fellow team members with regard to professionalism and positive approach to team workload.
  • To develop and maintain effective working relationships with Internal teams and other key stakeholders, to ensure full commitment and support for the success of the order.
  • To proactively monitor progress of all orders, highlighting orders in jeopardy and be the first point escalation for exceptions.
  • Identify trends / underlying issues and put a plan in place to resolve issues and drive improvements.
  • To proactively monitor Customer Commit dates
  • Action all Cancellation Tickets within SLA
  • Action all Process Steps within SLA
  • To maintain 100% quality of Orders on the Systems (Right First Time)
  • Ensure all billing set up and billing de provisioning is accurate. (Right First Time Billing)
  • Resolve any Intervention Required orders within SLA
  • To have the ability to work with company systems such as Siebel, EDCA, Tahiti, BT Intranet, Orion and email.
  • Undertake mini-projects and extra duties when requested by Line Manager and provide regular feedback on progress of same.
  • Ensure daily administration is completed.
  • As a matter of course - have good timekeeping, complete flexibility and smart appearance.
  • Ensure procedures and processes are followed
  • Complete User Acceptance Testing on System changes as required.
  • To own the end to end delivery of Voice and Broadband orders - from acceptance by client, through the delivery process to billing set up or de provisioning
  • Act as Single Point of Contact for all delivery queries on Voice & Broadband Orders.
  • Own the end to end delivery of all client data circuits (Provide & Cease Orders)
  • To take lead responsibility for updates, managing KCI's to Account Team, PC Team & CSM Team

Project Support Coordinator / Admin Key Requirements:

  • Excellent communication & interpersonal skills
  • Have good interpersonal skills
  • Be articulate and confident
  • The ability to build working relationships internally and externally
  • Ability to analyse problems and suggest method of resolution
  • Excellent time management skills
  • Be a team player
  • Self sufficient and self motivator
  • Ability to quickly learn organisations system and processes.
  • Deliver results
  • Attention to Detail
  • Continuous Improvement and Managing Change