On-Site Technician (2nd Level Support)

  • Location

    Dublin City Centre, Dublin

  • Sector:

    IT, Infrastructure

  • Job type:

    Contract

  • Salary:

    Up to €0.00 per annum

  • Contact:

    Alison Byrne

  • Contact email:

    alison.byrne@experis.ie

  • Job ref:

    BBBH98798_1551953533

  • Published:

    3 months ago

  • Expiry date:

    2019-04-06

On-Site Technician

Role Purpose

In this role you will provide technical support as part of the service delivery provision. You will be a part of project deployments, including installation, troubleshooting, problem resolution and maintenance.

You will respond to questions regarding operation and malfunctions and advise on preventative maintenance and configuration adjustments to improve product performance.

Required Skillset

  • Experience with Windows 10 and proving Deskside support
  • Good communication skills
  • Ability to work with minimal supervision
  • Ability to take ownership of complex problems

Key Performance Indicators

  • Feedback from customers, Project Manager, Service Lines etc.
  • Proven track record of problem resolutions.
  • Successful solution designs implemented.
  • Evidence of sharing and re-use of knowledge.
  • Service level requirements met.
  • Response and resolution to escalated issues in a timely manner.
  • Problem ownership demonstrated.
  • Meets project deadlines and costs within own scope of responsibility.
  • Successful track record of leading small projects.
  • Errors with workarounds or fixes provided in a timely manner.

 

For more information on this or other roles feel free to contact Alison on 01 6455250 or alison.byrne @ experis.ie