Network Support Specialist L1

  • Location:

    Leixlip, Kildare

  • Sector:


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  • Published:

    27 days ago

  • Startdate:


Network Support Specialist L1

Job Description

  • Be able to analyse and troubleshoot network and telecoms problems up to an intermediate level. 1st and 2nd Line support.
  • Plan and schedule daily tasks according to priority and severity; Use sound judgement on a variety of problems requiring deviation from standard practices; Use initiative to provide a quality solution and service to the customer.
  • Support networks in remote locations within the client campus.
  • Follow directions from Intel manufacturing support to fix the issues that require physical handling of any relevant equipment.
  • Read, understand, and follow basic N/W problem diagnosis.
  • Maintain switched network environments.
  • Be able to troubleshoot/diagnose WLAN Issues and escalate to 2nd Level Support if required.
  • Provide support to the Intel day-to-day operations network team.
  • Ensure that all incidents and requests for T&N are logged, resolved and the tickets correctly closed in Intel's Event Management System.
  • Endeavour to fix and close all calls assigned to the Telecoms & Networks queues within SLA.
  • Follow process and procedures set out by the customer.
  • Participate in Project based assignments when required.
  • Continuous updating of project activity on internally used SharePoints.
  • Support of the Network Management Alerting System, to include active follow up and closure of critical alerts.
  • Support Asset Management audits and reconciliation activities, (updating system, monthly audits for asset accuracy etc).
  • Adhere to client's goal to maintain asset database accuracy at 100%.
  • Adhere to room safety audit policies for all network infrastructure communication rooms.
  • Perform monthly SMBWA (Safety Management by Walking Around) Audits.
  • Follow-up/closure on issues highlighted during the audit.
  • End to end ownership of the Spares/Hot Spares process.
  • RMA Management.
  • Creation of Cisco TAC Case for failed parts.
  • Replenishment of spares in relevant locations when they are used for failures.
  • Return of defective parts to vendor as per RMA process.
  • Attend regular team operation meetings.
  • External Vendor escorts

Essential Skills/Qualifications:

  • At least 1 years' experience in a similar position in a large organisation is preferred
  • Previous experience or knowledge with the Cisco kit is essential. i.e. Cisco CAT OS & CAT IOS Switches and Routers (small/medium & large switches).
  • Terminal Server experience would be an advantage.
  • Excellent customer focus.
  • Excellent verbal and written communication skills.
  • Strong ability to adhere to processes and procedures.
  • Continually demonstrate proactive and dynamic behaviour.
  • Team Player essential.


The candidate must have a valid visa to work in Ireland.

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