Location: Leixlip
Contract: Permanent
What we want:
We are looking for a customer-focused and enthusiastic Network Engineer to support network and telephony incidents and requests on a large customer site.
Based in Leixlip, you will be supporting a customer who sets high standards for themselves and expects the same standards of ESFDS as their IT support provider.
The applicant should be technically competent, possess excellent written and communication skills and be willing to collaborate effectively and efficiently with the wider Global I.T support teams.
DETAILED JOB DESCRIPTION:
Be able to analyse and troubleshoot network and telecoms problems up to an intermediate level. 1st and 2nd Line support.
Plan and schedule daily tasks according to priority and severity; Use sound judgment on a variety of problems requiring deviation from standard practices; Use initiative to provide a quality solution and service to the customer.
Support networks in remote locations within the Leixlip campus.
Remote support for sites across Europe.
Maintain switched network environments.
Be able to troubleshoot/diagnose WLAN Issues and escalate to 2nd Level Support if required.
Provide support to the Intel day-to-day operations network team.
Ensure that all incidents and requests for T&N are logged, resolved and the tickets correctly closed in Intel's Event Management System.
Endeavour to fix and close all calls assigned to the Telecoms & Networks queues within SLA.
Follow process and procedures set out by the customer.
Participate in Project based assignments when required.
Continuous updating of project activity on FLS SharePoint.
Support of the Network Management Alerting System, to include active follow up and closure of critical alerts.
Supporting project to implement RFID asset tagging in BCR/SCR rooms.
Support Asset Management audits and reconciliation activities, (updating system, monthly audits for asset accuracy etc).
Adhere to Intel's goal to maintain asset database accuracy at 100%.
Adhere to SMBWA audit policies for all BCR/SCR rooms (i.e. All Comms Rooms where T&N have equipment):-
Perform monthly SMBWA (Safety Management By Walking Around) Audits.
Follow-up/closure on issues highlighted during the audit.
End to end ownership of the Spares/Hot Spares process.
RMA Management.
Creation of Cisco TAC Case for failed parts.
Replenishment of spares in relevant locations when they are used for failures.
Return of defective parts to vendor as per RMA process.
Attend regular Ops meetings.
ESSENTIALS SKILLS/QUALIFICATIONS:
At least 1 years' experience in a similar position in a large organisation is essential.
Previous experience with Cisco kit is essential. i.e. Cisco CAT OS & CAT IOS Switches and Routers (small/medium & large switches).
Terminal Server experience an advantage.
Excellent customer focus.
Excellent verbal and written communication skills.
Strong ability to adhere to processes and procedures.
Continually demonstrate proactive and dynamic behaviour.
Team Player essential.
DESIRABLE SKILLS/QUALIFICATIONS:
CCNA desirable.
