Microsoft Security Defender SME

Job Type:
Job reference:
11 months ago

Visa - Eligible to work in Ireland with no restrictions (Stamp 1G /Stamp 4 /EU Passport)
Location- Remote/Hybrid
Employment Type-18-months contract
Language Qualification-English and French OR Italian OR German

FastTrack for Microsoft 365 suite focuses on its productivity cloud strategy and enabling secure remote work for its customers, and we believe that diversity enriches our performance and products, the communities where we live and work, and the lives of our employees. Come explore diversity with us!
The Microsoft 365 FastTrack SME will be helping businesses transition their software and data into the M365 cloud and taking ownership of the process. Using a growth mindset, you will power the customer's digital transformation through enablement of Microsoft 365 workloads by leveraging the FastTrack Service deployment approach.
In this role you will become the world's best in your area of expertise. Besides technical talent, we are looking for people who thrive under challenging circumstances and engage in complex situations to learn and grow.
Technical Advisor:

  • Drive technical collaboration and engagement outside of CSS Product Engineering teams/services/support
  • Drive process, tool, service delivery and solution improvements that enable effective troubleshooting and remediation (incl. Diagnostics)

Planning Organizing & Executing:

  • Handle complex, political, financial, executive level cases - as business demands
  • Work alongside Serviceability and engineering teams as trusted advisor to improve incident resolution or service deficiency

Customer Focus, Customer Value Realization & Drive for results

  • Customer oriented. Look at everything through the eyes of the customer and their need for a holistic secure solution. Quest to gather feedback consistently and invest time and effort in the feedback to continually improve and grow customer trust.
  • Effective communication skills to effectively drive recommendations and establish priorities across various customers, partners, senior executives, and organization boundaries
  • Self-driven engaging individual with a proven history of demonstrated technical skills and leadership.
  • Ability to determine root cause of technical issues either on your own or in a collaborative scenario. Strong problem-solving skills are necessary.

Successful Candidate Competencies:

  • Excellent customer service / relationship skills. Ability to create, reinforce, motivate and guide customers and partners
  • Customer and Partner Focus: proven experience driving business impact based on a deep understanding of customer and partner needs
  • Superior, proven problem-solving ability ranging from conceptualization to implementation as well as strong troubleshooting skills
  • Strong communication, mentoring and training delivery skills are required. Ability to provide clear, concise feedback
  • Proven ability to drive technical improvements: Ability to think "out of the box" and innovate
  • Cross site collaboration skills - exceptional collaborator on complex multi-faceted programs across multiple groups with varying priorities
  • Ability to enhance the technical expertise of peers via the development of product training and team content development/delivery.
  • Ability to apply technology to improve existing products and systems at customer level as well as internally
  • Ability to provide guidance to expedite resolution and increase customer satisfaction.
  • Ability to actively participate in team support and development by proposing and implementing solutions
  • Dealing very effectively with ambiguity. Applicants must be comfortable with ambiguity while striving for clarity with the personal desire and initiative to drive proactive business impacting change and clarity

Required experience with any of the following features:

  • 1 to 15+ years of technical support, technical consulting experience, or information technology experience
  • OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field
  • OR related field AND 1 to 10+ year(s) technical support, technical consulting experience, or information technology experience.
  • OR Certifications in SQL, coding, development, or other related certifications.
  • Hands-on experience in deploying, configuring and administering security solutions, ideally MDE/MDO/MCAS/MDI/M365 Defender in large organizations of more than 1,000 managed devices/users, covering the following areas:
  • MDE - Microsoft Defender for Endpoints.
    • Enable the Microsoft Defender MDE service by deploying an ATP agent profile using an onboard endpoint.
    • Set Microsoft Defender MDE configuration profiles (including endpoint protection and device restriction).
    • Set Security Center settings to personalize how Microsoft Defender MDE addresses the customer needs.
    • Simulations and tutorials (like practice scenarios, fake malware, and automated investigations).
    • Reporting and threat analytics.
  • MDO - Microsoft Defender for Office (P1andP2 configurations)
    • Safe Links.
    • Safe Attachments.
    • Anti-phishing policies.
    • Configuring automation, investigation, and response.
    • Using Attack Simulator.
    • Reporting and threat analytics.
  • MCAS - Microsoft Cloud App Security
    • Configuring the portal
    • Setting up cloud discovery to provide shadow IT using: Microsoft Defender for Endpoints, Zscaler. Iboss
    • Creating app tags and categories.
    • Understanding incident correlation in the Microsoft 365 Defender portal.
  • MDI - Microsoft Defender for Identity
    • Connecting Defender for Identity to Active Directory.
    • Running the sizing tool for resource capacity planning.
    • Running the auditing tool to assess the compatibility of your domain controllers with the sensor.
    • Deploying the sensor to capture and parse network traffic and Windows events directly from your domain controllers,
    • Integrating Defender for Identity with Microsoft Cloud App Security (Cloud App Security)

Equal opportunity employer
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Visa - Eligible to work in Ireland with no restrictions (Stamp 1G /Stamp 4 /EU Passport)

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