Role Description
Our client is looking for an engineer to join their team providing support to users on their customer site in Cork. Services provided are predominantly end user workspace software support and IMAC/life cycle with some break fix and hands and eyes activities.
The current operating system is Windows 7 but the migration to Windows 10 is also running.
The successful candidate will join a small team of engineers providing end user workspace (EUWS) support to the end customer. They will work closely with the customer so a high level of customer focus and the ability to communicate effectively is essential.
Responsibilities
- Managing site activities and workload to ensure SLA's are met. There may be some preparation and management of site documentation and assisting the team lead and account SDM with any escalations. Assist to ensure Health and Safety requirements are met and kept up to date.
- Second level support of the client and application software on a range of multivendor laptops and PC's as well as Apple equipment (iPads and iPhones mainly).
- PC lifecycle management
- Other IMAC activities including office moves and software installations
- Support of mobile devices, mainly Apple iPhones
- A small amount of Hardware break fix may be required.
- Hands and eyes activities may be required on occasion to assist 3rd line support or partners.
- Be able to assist in the of management small projects/change. E.g. hardware or application updates.
- As part of the team, you will also be exposed to hardware imaging and testing prior to deployment.
- Asset Management.
- Telephone Support.
- 1st line support in Network Patching.
Requirements
- Proven software and hardware troubleshooting skills
- Experience of supporting Windows 7 and Windows 10 client.
- Experience of supporting Microsoft Office suites including Office 365
- Experience of remote support using MSRA, Lync/skype and Remote Desktop
- Excellent written and verbal communication skills
- Ability to work under pressure to meet SLA's
- Ability to work under own initiative
- Ability to work in a team both locally and in a geographically dispersed environment
- A+ or other relevant certification
- A high level of customer focus
PLEASE NOTE: Candidates must have full working rights in Ireland i.e. a current Stamp 4 Visa or an EU Passport to be eligible to work in Ireland to be considered for the role.
For more information or to apply to the role contact Emmet on 01 6455250 or email to emmet.mceneaney AT experis.ie.
