The role: The Engineer will be involved in resolving technical issues as well as getting involved in projects on Client accounts as required. This role is based on a customer site and therefore requires advanced customer service skills. Responsibilities: Maintenance of standard desktop computer hardware and software in a networking environmentProvide ah-hoc support for on-going projects at the request of your manager or team leaderSupports standard desktop applications and operationsIdentifies potential service level problems before they occur and implements solutionsProcesses requests for and schedules new or upgraded desktop computer hardware and softwareProvide holiday and sickness cover for existing accountsRequirements:2+ years Level 2 deskside experience (will look at equivalent experience i.e. Leve1-1.5 someone who wants to make the step up)CompTIA A+ are desired but not essentialBA/BS degree in Computer Science preferred but other technical degrees or work experience will also be consideredExperience of working with Microsoft Windows XP/7 and applicationsExperience of working in a Deskside environment and excellent customer service skillsAnalytical problem-solving and root cause analysis skillsAbility to cope with pressures of peak workloads, short deadlinesStrong written and verbal communications skillsThe ability to be an effective team player PLEASE NOTE: Candidates must have full working rights in Ireland i.e. a current Stamp 4 Visa or an EU Passport to be eligible to work in Ireland to be considered for the role.For more information or to apply to the role contact Emmet on 01 6455250 or email to emmet.mceneaney AT experis.ie.