Junior Service Delivery Manager

  • Location

    Dublin City Centre, Dublin

  • Sector:


  • Job type:


  • Salary:

    €60000.00 - €65000.00 per annum

  • Contact:

    Emmet McEneaney

  • Contact email:


  • Job ref:


  • Published:

    almost 2 years ago

  • Duration:

    12 Months

  • Expiry date:


  • Startdate:



Our client is looking to introduce a new technology essential to the operation of their business. Your key objective is to ensure the establishment and subsequent delivery of high-quality services to public transport customers and operators.

Responsibilities include:

  • Manage suppliers that are contracted to provide and operate the tax saver system.
  • Establishing required agreements, ongoing supplier monitoring, commercial agreements,
  • SLA/KPI monitoring and performance assessment, invoicing, follow up on operational issues, initiating and overseeing change requests, service assessments and disputes.
  • Experience in managing performance.
  • Experience coordinating/implementing and monitoring projects and processes.
  • Experience in identifying, assessing and developing activities to improve.
  • Cost focussed with an understanding of costs to deliver technical solutions


  • Third level qualification (Bachelor's Degree required).
  • Experience in service delivery management.
  • Prior Supplier/Vendor Management experience.
  • Experience of vendor assessment process such as scorecards etc.
  • Project Management Qualification desirable, but not essential.
  • Excellent Communication and Negotiation skills.
  • Experience or knowledge of the Transport market is desirable.
  • Ability to self-motivate and work to tight deadlines are essential;
  • Strong communication skills including an ability to concisely articulate alternative views under pressure.
  • Strong understanding of current regulations affecting government agencies in public transport.
  • Proven history of formation and maintenance of good relationships both inside the business and with third parties
  • Excellent written and oral communication skills - ability to address audiences, broker conversations, form trusting relationships
  • Engage in and take ownership of personal development and career planning;

PLEASE NOTE: Candidates must have full working rights in Ireland i.e. a current Stamp 4 Visa or an EU Passport to be eligible to work in Ireland to be considered for the role.

For more information or to apply to the role contact Emmet on 01 6455250 or email to emmet.mceneaney AT experis.ie.