IT Service Desk Team Member - Swords
Job Description:
We are recruiting for full time Service Desk team members in Swords. We are looking for enthusiastic individuals with a customer service and IT background, who are available to work a rota pattern between the hours of 08.00 - 18.00 Monday - Friday.
Key Responsibilities:
- Log incidents from phone calls and emails on the incident management system
- Diagnose and resolve problems first line where possible, escalating to appropriate groups where required.
- Monitoring of Service Desk incident and Service Request queues.
- Resolver Group and customer liaison to enable effective management of incidents.
- Work through Incidents and Service Requests to closure.
- Ad-hoc duties as required
Key Skills/Attributes:
- Must have good IT awareness preferably gained in a technical/call centre environment
- Displays a positive / can do attitude to customers and colleagues alike
- A good understanding of MSOffice products, PC/laptop hardware, Active Directory, browser products is desirable.
- Proactive approach to problem solving.
- Excellent verbal and written communication skills
- Client and solution focused, with analytical ability
- Able to work under pressure and manage his or her own work with limited supervision
- Assertive and confident in own decision making ability
- High degree of accuracy and attention to detail
- Reliable with excellent time keeping skills
