Candidate must have valid visa to work in Ireland (Stamp 1G/Stamp 4/EU Passport)
Candidate must have a full clean current Drivers License and a car to commute between offices.
Location: Ireland (Hybrid) - Portlaoise and Dublin
Job type: Permanent / Full-Time
Sector and subsector: IT Support Engineer
Salary: €45000 + Benefits + Bonus
IT Support Engineer
Our client is a leading waste management, recycling and resource recovery business with sites across Ireland and the UK. It is focused on the industrial, commercial, construction and public sectors, operating in the specialist hazardous and non-hazardous sectors.
Following a huge IT transformation, our client are looking for a IT Support Engineer with experience in a fast-paced organisation to help us continue to support our state of the art IT infrastructure and to help to integrate and migrate away from the final few legacy systems.
As an IT Support Engineer, you will be a key member of our IT Service Desk, providing day to day support to our 1,600 employees, whilst also helping to implement technology projects across Ireland and sometimes the UK. The successful candidate will need experience in working on multiple projects at one time and be able to quickly change gear from working supporting our staff with day to day issues, to maintaining the existing IT infrastructure, to working on IT infrastructure implementation projects across multiple sites.
Overview / Key responsibilities
- Must have a full clean current Drivers License and happy to travel frequently within Ireland & The UK
- Provide both hardware and software support in a Windows environment
- Receive, log and resolve 1st and 2nd line IT Incidents and Service Requests
- Maintain & Monitor existing IT Infrastructure systems
- Project co-ordination of small IT projects
- Provide technical hands-on support larger projects/implementations
- Maintain and create knowledgebase articles
- To participate in the Out of Hours on Call Rota (1 in 8 weeks).
- Liaising with 3 parties / suppliers for incident management, project implementation and system architecture / design
Skills/Experience:
Required
- Previous experience working in a similar role/environment
- Knowledge of ITIL and service management methodologies
- Experience administering and supporting Windows Server and Windows 10
- Understanding of Active Directory and Group Policy management
- Knowledge of Systems Center Configuration Manager or InTune
- Experience maintaining Office365
- Strong troubleshooting and problem-solving skills
- Strong communication skills
- Ability to work independently
Desirable
- ITIL v3/v4 Foundation Certificate
- CompTIA Network+
- Any Microsoft Windows/Office365 certifications
- Technology related degree
The above description is a general outline of the requirements of the role. It is not intended to be exhaustive and may be added to in the future depending on the needs of the business.
