IT Support Delivery Manager

Job Type:
Job reference:
2 months ago

IT Support & Field Engineer Delivery Manager

Job Type: Full time, permanent

Location: Mullingar - Co. Westmeath (On-Site)

Salary: €50,000 - €55,000


Experis are seeking a Support & Field Engineer Delivery Manager on behalf of a client who has been a IT Service Solutions provider for over 15 years. This will be a challenging and rewarding opportunity to work in a friendly, dynamic, and fast paced environment. The successful candidate will report to the Operations Director and will be central to the overall growth of the business.


  • Managing resources to ensure customer issues are resolved within agreed SLA and with a high level of satisfaction.
  • Ensuring adherence to best practice policies and procedures
  • Supporting with overall growth and development of the business
  • Develop in-depth knowledge of the service catalog
  • Design and development of new services to meet client needs
  • Facilitate regular team meetings, monitor team/ individual performance and manage the daily activities of the field service & desk team
  • Complete all Autotask Administration in a timely manner
  • Coordinate with Sales Manger and Operations Manager to ensure smooth service delivery.

Experience/Skills Required

  • 4+ years relevant experience with 1-2 years Team Lead or Management experience
  • Proven experience managing and utilizing resources to meet agreed SLA's
  • Autodesk
  • Active Directory, O365, Microsoft Server 2008, 2012
  • TCP/IP, Switching, Firewalls, VPN
  • Azure is desired
  • EU passport and stamp 4 only.

If you are interested in this position, please contact me directly to arrange a confidential call on: 01 645 5252 send your CV to [email protected]

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