IT Service Desk Team Member Job Description:We are recruiting for full time Service Desk team members in Swords. We are looking for enthusiastic individuals with a customer service and IT background, who are available to work a rota pattern between the hours of 08.00 - 18.00 Monday - Friday.6 months contract Experience 0-3 years of experience Key Responsibilities:*Log incidents from phone calls and emails on the incident management system*Diagnose and resolve problems first line where possible, escalating to appropriate groups where required.*Monitoring of Service Desk incident and Service Request queues.*Resolver Group and customer liaison to enable effective management of incidents.*Work through Incidents and Service Requests to closure.*Ad-hoc duties as required Key Skills/Attributes:*Must have good IT awareness preferably gained in a technical/call centre environment*Displays a positive / can do attitude to customers and colleagues alike*A good understanding of MSOffice products, PC/laptop hardware, Active Directory, browser products is desirable.*Proactive approach to problem solving.*Excellent verbal and written communication skills*Client and solution focused, with analytical ability*Able to work under pressure and manage his or her own work with limited supervision*Assertive and confident in own decision making ability*High degree of accuracy and attention to detail*Reliable with excellent time keeping skillsYou must have a valid visa to work in Ireland to apply for this role.