IT Service Desk Team Member

  • Location

    Swords, Dublin

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Erik Souza

  • Contact email:

  • Job ref:


  • Published:

    6 months ago

  • Expiry date:


  • Startdate:


IT Service Desk Team Member

Job Description:

We are recruiting for full time Service Desk team members in Swords. We are looking for enthusiastic individuals with a customer service and IT background, who are available to work a rota pattern between the hours of 08.00/ 10:00/ 13.00 Monday - Friday.

1 year of experience required.

Key Responsibilities:

  • Log incidents from phone calls and emails on the incident management system
  • Diagnose and resolve problems first line where possible, escalating to appropriate groups where required.
  • Monitoring of Service Desk incident and Service Request queues.
  • Resolver Group and customer liaison to enable effective management of incidents.
  • Work through Incidents and Service Requests to closure.
  • Ad-hoc duties as required

Skills/experience required:

  • At least 1 year's experience working on an IT Service Desk
  • Active Directory experience
  • MS Exchange experience
  • Citrix Experience (nice to have)
  • Experience working on a fast paced Service Desk / Working in a team.
  • Experience in troubleshooting hardware, software and application issues .
  • Clear communication style and can be understood easily.

You must have a valid visa to work in Ireland to apply for this role.