IT Service Desk Team Member
Job Description:
We are recruiting for full time Service Desk team members in Swords. We are looking for enthusiastic individuals with a customer service and IT background, who are available to work a rota pattern between the hours of 08.00/ 10:00/ 13.00 Monday - Friday.
1 year of experience required.
Key Responsibilities:
- Log incidents from phone calls and emails on the incident management system
- Diagnose and resolve problems first line where possible, escalating to appropriate groups where required.
- Monitoring of Service Desk incident and Service Request queues.
- Resolver Group and customer liaison to enable effective management of incidents.
- Work through Incidents and Service Requests to closure.
- Ad-hoc duties as required
Skills/experience required:
- At least 1 year's experience working on an IT Service Desk
- Active Directory experience
- MS Exchange experience
- Citrix Experience (nice to have)
- Experience working on a fast paced Service Desk / Working in a team.
- Experience in troubleshooting hardware, software and application issues .
- Clear communication style and can be understood easily.
You must have a valid visa to work in Ireland to apply for this role.
