Job Title: IT Helpdesk Engineer
Location: Mullingar
Job Type: Permanent
Client Overview:
Our client provides a range of IT service solutions to businesses of all sizes across various sectors, including:
- Construction
- Retail
- Hospitality
- Education
- Medical/Pharmaceutical
- Manufacturing
- Agriculture
- Professional Services
Main Responsibilities:
- Assume full ownership and responsibility of all allocated support tickets ensuring they are dealt with promptly & professionally & satisfactorily concluded
- Ensure strict adherence to SLA's when dealing with customer tickets/calls
- Installing, configuring and troubleshooting of software and hardware.
- Highlight any issues using our MSP platform on customer sites raising a service ticket and escalate using the correct escalation procedures.
- Develop and maintain an in-depth technical knowledge of INET products, services and solutions
- Perform routine day to day system security checks and backups and produce status reports
- Work closely within the Team to ensure that the highest quality of technical support and consultancy is delivered to the customer at all times
- Work with other technical staff to ensure connectivity and compatibility between systems
- Document relevant technical information on INET portal and Help Desk CRM application (Autotask) including site schematics, system problems, problem resolution and knowledge base content
- Record and maintain hardware and software inventories, site and/or server licensing and user access and security
- May be required to provide technical training to customers - systems administration and end user
- Maintain confidentiality with regards to the information being processed, stored or accessed.
- Monitor Remote Managed Service Application
- Other ad hoc duties as required
Qualifications:
- Relevant qualification and min 3+ years' experience
- Appropriate level of competence in documented technical skills
- Industry standard accreditations desired - Microsoft MCSE/MCSA,MCP, A+, Network+ Cisco / - CCNA CCNP
Knowledge Of: - Microsoft Operating Systems
- Microsoft Applications
- Anti-Virus/spyware/malware applications
- Networking - TCP/IP - Switching - Firewalling, VPN etc
- Industry Standard Troubleshooting Procedures
- Good knowledge of hardware & associated technologies: Servers, desktop, laptop, tablets and printers, Operating systems - Microsoft
If you are interested in this role or would like to discuss further, please call Nidhi on +353 1 645 5244 or email [email protected].
Candidate must have valid visa to work in Ireland (Stamp 1G/Stamp 4/EU Passport)
