IT Deskside Support - Swords

Job Type:
Job reference:
about 1 month ago

IT Deskside Support - Swords

Job Description:

We are recruiting for full time Service Desk team members in Swords. We are looking for enthusiastic individuals with a customer service and IT background, who are available to work a rota pattern between the hours of 08.00/ 10:00/ 13.00 Monday - Friday.

Key Responsibilities:

  • Log incidents from phone calls and emails on the incident management system
  • Diagnose and resolve problems first line where possible, escalating to appropriate groups where required.
  • Monitoring of Service Desk incident and Service Request queues.
  • Resolver Group and customer liaison to enable effective management of incidents.
  • Work through Incidents and Service Requests to closure.
  • Ad-hoc duties as required

Skills/experience required:

  • At least 1 years' experience working on an IT Service Desk
  • A Level 6 NFQ major award qualification, or higher, in a relevant computing or computational discipline
  • Active Directory experience
  • Experience supporting Microsoft technologies (ie. Microsoft 365)
  • Experience with working to SLA's and ticketing systems
  • Citrix Experience (nice to have)
  • Experience working on a fast-paced Service Desk / Working in a team
  • Experience in troubleshooting hardware, software and application issues
  • Clear communication style and can be understood easily
  • Candidate must speak fluent English

You must have a valid visa to work in Ireland to apply for this role.

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