Infrastructure Support Specialist II

  • Location

    Dublin West, Dublin

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Erik Souza

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  • Published:

    5 months ago

  • Expiry date:


  • Startdate:


Data Centre Infrastructure Support Specialist II


Part of a best-in-class datacentre support team, responsible for the deployment and technical support of Client and MultiVendor servers and converged systems in a Glogal Datacentre environment. This role covers everything from the physical delivery and deployment of the equipment / installation services, quality assurance testing, maintenance and ongoing technical support services.

Job Description:

· Deployment client and Multivendor Servers, bootstrap testing to a high tolerence,

· Technical support of the customer datacentre environment

· Management of cases through to completion on both Client and Customer call management systems to customer SLA's

· Management of the logistics

· Working with mobile systems engineering team to to ensure total support capability.

· Candidate must be available to travel abroad at short notice for deployment activity to various customer locations.

  • Location: Dublin 22

Essential Skills / Qualifications:

  • Experience of technical support, specifically on the HP server and blade platforms, deployment and cabling methodolgies.

· Data center operations experience.

· Professional certification in a relative field.

· A professional degree in a technical discipline.

· Experience of engagement in a process oriented organization.

· Professional approach, ability to manage escalations, communicate proficiently and resolve issues in stressful situations.

· 2 to 3 years of experience in data centre.

  • Excellent communication in English, verbally and written.

Candidate must have a valid visa to work in Ireland.