Manpower have an exciting opportunity on site with our client, SAP; we are seeking a Support Associate in their Customer Interaction Centre on their Dublin site, currently working from home.
WHAT WE DO:
In the CIC, you will find yourself in a friendly multinational & multicultural learning environment, on a team who supports each other. Our core team primarily supports customers through a selection of support channels, offering 24*7 support in a follow the sun approach with our additional global department locations: Brazil, China, India, Philippines and Russia. We assist in the prioritisation of customer's technical cases by analysing the effect on their business from a commercial perspective.
WHAT YOU'LL DO:
Provide high-quality customer interactions through the processing of inbound customer calls, emails, chats & webforms
Analyse customer's non-technical queries, researching possible solutions & providing solid answers easily understood by the customer
Evaluate, from a commercial perspective, how the customer's technical issue affects their daily business processes through gathering comprehensive business impact information
Assist & educate customers in navigating support pages, educating them on how to use software download & license key functions
Collaborate with colleagues across SAP teams, engaging with appropriate stakeholders ensuring all customer cases are resolved effectively & in a timely manner
What we look for in you:
Commitment to provide excellent customer service
Passionate & dedicated team player
Strong time management, prioritization & multi-tasking capabilities; utilising available time efficiently to achieve effective & efficient results
Enjoys & thrives on performing multiple tasks & responsibilities at once
Shift flexibility, weekend work (approx. 1 day per quarter) & Bank Holidays (compensated with additional vacation)
Education & Qualifications:
Fluency in English and German with excellent communication skills
