Candidate must have valid visa to work in Ireland (Stamp 1G/Stamp 4/EU Passport)
Location: Ireland - 100% remote
Job type: Contract - 18 months
Sector and subsector: IT | MS Teams
Job Details:
We are hiring for a FastTrack Teams SME for our client with over 50 years in the tech industry. This role is 100% remotely based in Ireland. It is an 18 month contract and the salary is competitive.
The role:
The FastTrack Teams SME will be helping businesses transition their software and data into the Dynamic 365 cloud and taking ownership of the process. Using a growth mindset, you will power the customer's digital transformation through enablement of Dynamic 365 workloads by leveraging the FastTrack Service deployment approach.
In this role you will become the world's best in your area of expertise. Besides technical talent, we are looking for people who thrive under challenging circumstances and engage in difficult situations while they learn and grow.
Responsibilities:
Technical Advisor:
- Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
- Drive process, tool, service delivery and solution improvements that enable effective troubleshooting and remediation (incl. Diagnostics)
Planning Organizing & Executing:
- Handle complex, political, financial, executive level cases - as business demands
- Work alongside Serviceability and engineering teams as trusted advisor to improve incident resolution or service deficiency
Customer Focus, Customer Value Realization & Drive for results
- Customer oriented. Look at everything through the eyes of the customer and their need for a holistic secure solution. Quest to gather feedback consistently and invest time and effort in the feedback to continually improve and grow customer trust.
- Effective communication skills to effectively drive recommendations and establish priorities across various customers, partners, senior executives, and organization boundaries
- Self-driven engaging individual with a proven history of demonstrated technical skills and leadership.
- Ability to determine root cause of technical issues either on your own or in a collaborative scenario. Strong problem-solving skills are necessary
Job requirements/Desired knowledge or certification:
- Customer service / relationship skills. Ability to create, reinforce, motivate and guide customers and partners.
- Proven problem-solving abilities ranging from conceptualization to implementation as well as troubleshooting abilities.
- Cross site collaboration skills - exceptional collaborator on complex multi-faceted programs across multiple groups with varying priorities
- Ability to enhance the technical expertise of peers via the development of product training and team content development/delivery.
- Ability to apply technology to improve existing products and systems at customer level as well as internally
- Office 365 and related technologies, including core infrastructure, Active Directory, Exchange, SharePoint and Teams.
- Experience in Implementation and management of Teams and Skype for Business Online
- Experience in Skype for Business on prem and hybrid
- Experience and understanding of Session Border Controllers a plus
- Experience with hard phones and room systems, Telephony (Inbound Voice Routing, Call Queues, Number porting) is a plus
- User Policy Application and usage
- Experience with migration between Unified communication environments.
Language Qualification:
- German and English speaking
Candidate must have valid visa to work in Ireland (Stamp 1G/Stamp 4/EU Passport)
