Desktop Support Engineer

  • Location

    Dublin North, Dublin

  • Sector:

    Support

  • Job type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Joanna Kelehan

  • Contact email:

    admin@live.dev

  • Job ref:

    BBBH2910_1608629054

  • Published:

    4 months ago

  • Expiry date:

    2021-01-21


Principal Duties and Responsibilities:

* Provide hardware and software PC support.
* Log all support issues in the DT Support helpdesk Desk system, take ownership of support issues and drive to closure.
* Provide clear, concise reports on status of all calls to Helpdesk Manager
* Set up new users in Active Directory, Change user permissions, Change passwords etc.
* Patch PCs on a monthly basis.
* Identify purchase needs and submit requests as authorized.
* Provide backup cover for the DT Delivery Manager
* Maintain and audit the company's software licence compliance.
* Provide database administration.
* Identify and generate proposals for improving systems methods and tasks
* Backup system monitoring and maintenance
* Liaise with 3rd Party Vendor support on Hardware and Software Issues where relevant.
* Carry out any other reasonable duties assigned by your reporting manager