Principal Duties and Responsibilities:
* Provide hardware and software PC support.
* Log all support issues in the DT Support helpdesk Desk system, take ownership of support issues and drive to closure.
* Provide clear, concise reports on status of all calls to Helpdesk Manager
* Set up new users in Active Directory, Change user permissions, Change passwords etc.
* Patch PCs on a monthly basis.
* Identify purchase needs and submit requests as authorized.
* Provide backup cover for the DT Delivery Manager
* Maintain and audit the company's software licence compliance.
* Provide database administration.
* Identify and generate proposals for improving systems methods and tasks
* Backup system monitoring and maintenance
* Liaise with 3rd Party Vendor support on Hardware and Software Issues where relevant.
* Carry out any other reasonable duties assigned by your reporting manager
