Experis Ireland are currently looking for a highly Deskside Support Engineer, with a genuine interest in solving IT issues, for one of our clients in a role based in Dublin West.
The successful candidate should be technically competent, possess good communication skills, be ready to learn, & thrive in a fast-paced regulated environment.
The successful candidate will support desktops and connected devices in both office and lab/production areas, as well as support various pieces of infrastructure including network printers, & network hardware & server hardware in a Hands & Eyes manner.
DETAILED JOB DESCRIPTION:
* Work to resolve issues accurately and efficiently, within set targets and in a professional manner
* Maintain a dedicated commitment to service quality & customer experience
* Take ownership of tickets escalated from the service desk & other teams, handling them appropriately
* Work comfortably on your own, identifying and prioritising incidents, requests, & escalations accordingly
* Occasionally work from home in place of working on-site, providing remote support and administration
* Work with the team as part of an on-call rota & provide critical out of hours support when necessary
* Contribute to the creation and up-keep of Knowledge Base Articles
* Be comfortable working in a highly regulated environment, adhering to local and global policies
* Adhere to all IT Asset Management procedures & policies
* Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general "IT" tasks
* Be prepared to engage with ad-hoc tasks with a best effort and positive attitude
ESSENTIALS SKILLS/QUALIFICATIONS:
* Excellent written and verbal communication skills
* Ability to work independently and as part of a small team
* Ability to work well with global teams.
* Experience of working in Desktop support role
* Tested software and hardware troubleshooting skills
* Experience of supporting Windows 10
* Experience of supporting Microsoft Office suites including Office 365
* Experiencing working in a highly regulated / ITIL environment, with appropriate service / ticketing systems
* Proficiency with Network Infrastructure e.g. switches, routers, APs, patching, network architecture knowledge
* Server Hardware support experiencing (racking & providing Hands & Eyes support)
* Printer hardware knowledge
* Willingness to work as part of an on-call shift, & support essential out of hours work
DESIRABLE SKILLS/QUALIFICATIONS:
* ITIL certification
* Experience supporting legacy Windows operating systems
* Experience supporting PCs or Benchtops in a laboratory or production environment
* Experiencing supporting Label Printers, & Mobile Handheld Computers
* HP Service Center / Service Manager experience
* Full Driving License
If you are interested in applying please respond to this advert with your most recent CV or for more information please contact David Kelly from Experis Ireland.
