Company Description:
Dropbox is a special place where we are all seeking to fulfill our mission to design a more enlightened way of working. We're looking for innovative talent to join us on our journey. The words shared by our founders at the start of Dropbox still ring true today.
Wouldn't it be great if our working environment-and the tools we use-were designed with people's actual needs in mind? Imagine if every minute at work were well spent-if we could focus and spend our time on the things that matter. This is possible, and Dropbox is connecting the dots.
The nearly 3,000 Dropboxers around the world have helped make Dropbox a living workspace - the place where people come together and their ideas come to life. Our 700+ million global users have been some of our best salespeople, and they have helped us acquire customers with incredible efficiency. As a result, we reached a billion dollar revenue run rate faster than any software-as-a-service company in history.
Dropbox is making the dream of a fulfilling and seamless work life a reality. We hope you'll join us on the journey.
Role Description:
We are looking for an eLearning Content Specialist to join our CX - Training Team. You will be working with a thoughtful, ambitious and creative team that's committed to meeting the needs of a dynamic, customer-centric organization. The CX Training Team strives to understand the journey of the support agent and creates training that lead to the best possible customer journeys.
This is a fully remote role (based in Ireland) on a 12 month Contract.
Role Responsibilities:
- Research source materials & work closely with subject matter experts to determine learning objectives for Customer Support agents, including those in technical roles
- Gather content and layout Rise course (or similar) for training material to be delivered
- Work with training program manager to help revise existing training content to meet the training needs of the team and to ensure a consistent delivery experience
- Develop new course content based on product launches
- Analyze course performance with recommendations for improvements
- Ability to teach developed curriculum virtually
Role Requirements:
- 1-2 yrs of work experience in a training content related role, with familiarity into adult learning and/or educational theory
- Strong computer skills, including MS Office, Google Drive and Articulate 360 experience are a must
- Experience with ADDIE/SAM-RAD development and ADA/508/WCAG compliance in eLearning
- Storyline experience a plus
- Experience with digital research, analytical projects, writing projects and creating technical training
- Experience working with an LMS
- Strong verbal and written communication skills
- Self-learner, resourceful and attentive to detail
- Exceptional time management skills in a fast-paced, deadline-oriented work environment
- Portfolio or Work Samples will be required
- Customer service/support experience in technology a plus
