Customer Support Associate - English Speaking

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Job reference:
about 1 year ago

We are currently recruiting for English Speaking Customer Support Associates to work with our client SAP in Galway! This is a hybrid, 12 month contract position.

SAP go to great lengths to ensure you have every opportunity to succeed - in your own way. Flourish in an environment that encourages free expression, collaboration, individuality, and diversity. They invest heavily in learning and career development. Gain new skills and experience through self-paced learning, mentoring and more. Based in the Customer Interaction Centre, you will support SAP customers through a selection of support channels. You will find yourself in a friendly, multinational & multicultural learning environment, with a fantastic supportive team.

What you'll do:

  • Process inbound customer calls, emails, chats & webforms to a high quality.
  • Analyse customer's non-technical queries, research possible solutions & provide solid answers to the customer.
  • Evaluate how the customer's technical issue affects their daily business processes.
  • Assist & educate customers in navigating support pages, downloading software and licence key functions.
  • Collaborate with colleagues across SAP teams.
  • Engage with appropriate stakeholders to ensure customer cases are resolved effectively.

What we look for in you:

  • Excellent customer service skills
  • Team player
  • Strong time management skills
  • Ability to multi-task
  • Graduate of a Bachelor's/Master's degree in Business or Computer Science areas preferred
  • Fluency in English
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