Customer Experience Agent

Job Type:
Job reference:
22 days ago

Company Description
Dropbox supports hundreds of millions of creators and innovators around the world. Our mission is to unleash the world's creative energy by designing a more enlightened way of working. As we continue to build the best place to create, share, and work with others, there's a perfect spot for you to grow with us.

Team Description
The Customer Experience team simplifies how users and customers interact with Dropbox. They focus on understanding the customer journey as well as where they can simplify interactions and improve the Customer Experience.

Role Description
We are looking for Tier 2 Agent to come join our team on a rolling 6-month contract basis working fully remote from anywhere in Ireland!

You will be working with a thoughtful, tightly-knit team that's committed to realizing ambitious ideas.


  • Gain a solid knowledge of the full suite of Dropbox product offering.
  • Gain in-depth knowledge of one product area (e.g. Billing & Payments, Mobile, HelloSign,etc.)
  • Communicate complex technical information to technical and non-technical users
  • Delight users providing support on multiple channels including email, phone and chat.
  • Provide a high quality and friendly user experience


  • Relevant work experience, preferably in a tech support related role.
  • Fluency in English is required.
  • You have existing interest/knowledge of Dropbox.
  • You can communicate complex technical information in user-friendly ways.
  • You can complete set tasks in a timely and effective manner.

Note: Please apply only if you are currently in this location and eligible to work full-time in Ireland.
(only Shortlisted candidates will be contacted)

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