Our client, Agilent inspires and supports discoveries that advance the quality of life. They provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables. applications and expertise. Agilent enables customers to gain the answers and insights they seek so they can do what they do best: improve the world around us.Agilent is collaborating with a leading biopharmaceutical company in Dunboyne, short drive or bus journey from West Dublin. They're hiring for the integral and dynamic role of an on-site Laboratory Resource Manager (LRM).Objective: * Deliver high levels of customer satisfaction in a highly pressurised environment. * Effectively plan and schedule vendor (third party/subcontractor) engineers for onsite maintenance activities. * Manage and update a detailed scheduled services plan. * Work in partnership with customer(s) internal & external. * Prioritise the customer, consider contractual response times, manage escalations and the needs of the customer. * Keep the customer informed at all times. * Review timelines and key decisions with customer.Responsibilities: * To act as first point of contact for contract queries. * Daily management of workload; organising service visits in accordance with site schedule along with management of associated standards / parts etc that may be necessary for the successful completion of the service. * The daily administration of activities in a pressurised environment. * Taking a high number of internal and external phone calls, while working to agreed service levels. * Updating & maintaining daily maintenance schedule. * Updating customer SharePoint site. * To run reports and keep updated information in Maximo system (Customer Asset Management Software) * To regularly monitor, raise service orders and maintain correct information in SAP CRM System. * To ensure all working relationships follow Agilent Technologies Standards of Business Conduct. * To be positive, to be a team player and demonstrate a passion for the role and customer satisfaction. * Schedule inductions and any relevant onsite training for vendor(s). * To management repair requests. * Proactive monitoring of schedule adherence to planned preventative maintenance. * To track requested and approved out of scope costs on a monthly basis * Attend customer meetings. * To schedule, manage and present weekly review meetings * Liaise with suppliers to ensure that Environmental Health & Safety and Vendor Compliance Protocol documentation is maintained.Core skill requirements: * Ability to be a key team player, take ownership and help your colleagues with a positive attitude. * Ability to manage sudden changes in priorities in a highly pressurised and demanding environment. * Proven ability to problem solve and multi-task. * Strong planning, organisational and time management skills. * Ability to set customer expectations correctly and manage difficult customer situations successfully. * Ability to handle customer and vendor requests via telephone, email, web. * Proficiency in Microsoft Office. * Ability to work independently will limited managerial input. * Knowledge of planning and administrative tools (SAP & Maximo) is preferable. * Excellent communication skills - verbal, written & listening. * Proven fluency in English (verbal & written). * Willingness to carry out training as and when required. * Science qualification advantageous.