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Technical Support Specialist

  • Salary: £33576 - £37773 per annum
  • Job type: Permanent
  • Location: Dublin City Centre, Dublin
  • Sector: Other
  • Date posted: 31/07/2018
  • Job reference: BBBH14004

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Position: Technical Support Specialist
Location: Dublin City Centre
Salary: €40,000 - €45,000 per year
Contract Type: Permanent


Alternative Titles: IT Support, Support Engineer, Operations Engineer, Technical Support Engineer, Windows Engineer, IT Admin, Desktop Engineer, Support Technician, Desktop Support

Our client a leading IT Services organisation is looking for a Desktop Support Engineer to join their team based in Dublin City Centre

Technical Support Specialist KEY Responsibilities:

  • To provide technical support; answering support queries either onsite or via phone or email.
  • To maintain a high degree of customer service for all support queries and adhere to IS Policies and Procedures.
  • To take ownership of user problems and be proactive when dealing with user issues.
  • To log all calls on the call logging system and maintain full documentation.
  • Respond to enquiries from clients and help them resolve any hardware or software problems.
  • Maintain a log of any software or hardware problems detected.
  • Support users in the use of Computer equipment by providing necessary training and advice.
  • To escalate more complex service issues to the relevant IT personnel.
  • Troubleshooting & Problem Solving of Workstation related problems
  • Maintaining Asset Register of all IT equipment in IS Workshop and Department
  • Managing and maintaining Workstations 7/8/10
  • Implementing workstations 7/8/10
  • Implementing & Support of MS Office 2000-2013 products incl. but not limited to MS Word, MS Excel, MS Outlook, MS PowerPoint
  • Installation and Support of Network & Local Printers
  • Installation of Desktop IP Phones
  • Required to work long hours from time to time
  • Basic MS Active Sync & Blackberry knowledge
  • Setups of iPad, iPhone and Android devices
  • Ability to do remote support (Tools will be provided)

Technical Support Specialist KEY Requirements/Skills:

  • Excellent skills in user IT infrastructure - Desktops, Laptops, Printers, Handhelds, Smartphone etc.
  • Proven experience dealing with VIP Users i.e. C-Suite (CEO's, CFO's , CIO's, CTO's etc) is essential
  • Proven technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
  • Outstanding Client Service Skills
  • Administration experience of MS Active Directory users & groups, policies and management concepts
  • Diploma in IT or A+/N+ certification
  • Experience in Remedy, SNOW, Manage Engine or any other ticketing tool
  • Min 5 Years of experience in Desktop Support
  • Effective communication in English

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