Sr Transition Programme Manager
Transition Programme and Exit Manager
Overview:
This role as a Transition Programme manager is a senior role responsible for the Transition of Services from one service provider to another. This role is for an individual who has experience of this type of project, which involves great Customer relationship management whilst following a predetermined exit plan.
Objectives:
1. Show Client as a professional Service Partner to the Customer and Suppliers. An organisation that the Customer would like to continue to do business with.
2. Zero Service impact to the Customer.
3. Zero Exposure Commercially and Financially for Client.
- Reports To: Delivery Executive in the first instance and Head P&PS as line manager.
- Reporting Responsibilities: All members of the Project and Programs Team
The programme managers within the Transition Team can be responsible for a number of diverse activities as below. Demonstrated experience of carrying out these responsibilities is key:
Key Accountabilities:
o Development of a Plan Strategy to achieve proposition demands in a supportable and risk contingent manner.
o Details Plan Strategy into detailed plans in-line with depth and quality required by the Account team
o Aligns Plans and deliverables to requirements, via RCTM, and participates to confirm that full traceability from requirements out to cost, risk and deliverables is present and audited.
o Leads the development of a Risk/RAID position ensuring:
- Contingency is sufficient,
· Formal Risks are sufficiently developed to ensure future traction
· Assumptions are bounded and appropriate to leverage change control if varied at a later point and
- Dependencies are raised to maximise plan performance by all parties.
o Designs and prepares Governance, internal and external, including Stakeholder Management, Communication, Escalations and reporting the status of the programme
o For the direct costs arising on proposition including Project, Programme, Assurance (Test), and Programme/Project Office and Governance costs.
o As necessary, ensures mobilisation plan is in place, funded and resourced.
o As necessary, ensures contract closure/handover (CBR) via CAR is prepared and baselined
Responsibilities:
o Ensures excellent Customer and Stakeholder relationship is maintained.
o Holds regular Governance meetings as described in the T&T Framework
o Ensures detailed planning and scheduling of Transition tasks
o Service Build and Implementation/Transfer; Works with specialist Service Build teams to build and implement a new range of IT Services covering Infrastructure RIM, Cloud Services, Service Desk, Application Support, Tooling transfer/set-up under the new arrangements
o Experience of Process transfer. Ensuring the relevant service processes are transferred.
o Expert Transition methodologies across the stages of Transfer (In or out) - Use of T&T Framework and advantage
o Procurement contracts: Novation and closure of all relevant Procurement agreements by working with the Client Procurement team.
o Software Licence agreement novation. Also novate/transfer or close Hardware and Software maintenance agreements
o Contract management, including a Contract Exit management ensuring zero exposure to both Customer and Client.
o Work with the Commercial, Legal and Financial teams to ensure all obligations are discharged and all financial targets are achieved and cost coverage for the Transition is achieved.
o Experience of the Decommissioning cycle though removal, Certified destruction (Equipment and Data)
o Team lead experience with a track record of mentoring Team members
o Ensures full, accurate review of cost coverage has been attended to on a work-package basis.
o Development of subordinates - next generation capability development, do it not only for immediate subordinates but whole team, includes mentoring and coaching.
o Day job - other PGM tasks, e.g. bid support and assurance.
Candidate must have a valid visa to work in Ireland
