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Software Support Consultant

  • Salary: Negotiable
  • Job type: Permanent
  • Location: Dublin
  • Sector: IT
  • Date posted: 03/01/2018
  • Job reference: J379395A

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Software Support Consultant

  • Permanent Position
  • Dublin West
  • Neg Salary

The Organisation

A global market leader in providing software and digital marketing solutions to the automotive industry. Innovating the way that automotive dealerships drive their customers' car-buying experience from the moment they run a search online all the way through to bringing their car back in for a service.

What you'll be doing?

You will be providing software support to our customers who are some of the biggest car brands and dealerships in Ireland that use our technology & information solutions. You will be taking ownership of software related issues and troubleshooting them in order to solve the issue. You will be working with our customers in order to gather as much information from them as possible and to handle their expectations from case start through to case closure.

Daily you'll be;

  • Taking direct ownership of software related issues through our case management system, WebChat and phone.
  • Analysing and resolving complex software product issues, using analytical, technical or programming skills
  • Making initial contact with the customer who logged the issue to understand, gather information and try to recreate the issue
  • Handling a range of technical cases at any one time at all different complexities
  • Interpreting, debugging application code and isolating issues
  • Guiding, advising and mentoring other team members and our customers on issue and problem resolution
  • Documenting solutions and producing written mentorship on resolution steps and procedures
  • Reporting issues and recommending process improvements
  • Providing mentorship and support to other analysts within the team on product and technical issues

To apply and to find out more please click the link below or get in touch directly with me on 01-6455 250 or shane.omahony AT