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ServiceNow implementation specialist

  • Salary: Negotiable
  • Job type: Permanent
  • Location: Dublin South, Dublin
  • Sector: IT
  • Date posted: 30/01/2019
  • Job reference: BBBH97160



ServiceNow implementation specialist.

  • Contract
  • Dublin South
  • Negotiable Daily Rates

Job Description

Within the ServiceNow group, the implementation specialist is needed to be responsible for the successful delivery of ServiceNow solutions and services in a leading Global SW company.

Key Responsibilities

  • Engage with an Agile project environment using scrum to implement in ServiceNow specified requirements for Service Portal, Incident, Problem, Service Request and Change Management. Knowledge Management
  • Support all technical aspects of project delivery and solution delivery including application UI configuration, workflow configuration, development of required client specific reporting, development of requirement integration components (SSO, LDAP, etc.)
  • Communicate with the customer in non-technical terms, understand their requirements and deliver suitable solutions - this includes presenting outcomes of each sprint cycle.
  • Develop solutions across the ServiceNow platform to utilize automation and integration capabilities of ServiceNow, focused on leveraging business services with out of the box capabilities
  • Help to develop and or create and deliver ServiceNow training for system users.
  • Advise on different aspects of the ServiceNow to ensure all potential improvements from an ITSM perspective are being leveraged from the ServiceNow solution



Basic Qualifications:

  • BS/BA IT, Computer Science, or equiv./related experience
  • 4+ Years Experience with ServiceNow Implementations and a record of at least 10 successful Phase-1 Deployments as lead
  • 4+ Years Advanced experience in JavaScript or related application development
  • 4+ Years of experience with Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalogue
  • Strong ITSM background


Preferred Qualifications

  • UI Macros / UI Page development
  • Content Management System / Portal Development
  • Advanced Skills with ServiceNow Development APIs
  • Web Service Integration experience
  • LDAP Integration experience
  • Single Sign-on configuration and administration
  • Business Process Management/Automation
  • Experienced and Comfortable Presenting to large Audiences
  • Advanced Application Experience: Orchestration, Discovery + CMDB, Asset Management, PPM Suite
  • Discovery, Orchestration, Service Mapping, Event Management a Plus
  • SecOps and GRC a Plus
  • Certifications
  • ITIL Foundation Certified ITIL V3
  • ServiceNow System Administration Certified
  • ServiceNow Implementation Specialist Certified


To apply or to find out more please get in touch with direct with me on shane.omahony@experis.ie or 01-6455 250

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