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Project Administrator

  • Salary: £118 per day
  • Job type: Contract
  • Location: Dublin
  • Sector: Other
  • Date posted: 10/10/2017
  • Job reference: J375418A

Position: Project Administrator
Location: Dublin
Salary: €140 euro per day
Contract Type: Initial 6 Month Contract

PROJECT ADMINISTRATOR

Alternative Titles: Project Co-ordinator, Project Support Administrator, Project Support Officer, Project Admin, Service Delivery Administrator

Our client a leading Telecommunications organisation is looking for a strong administrator to join their team based in south Dublin.

The successful candidate will be working as part of a successful project team helping to support and co-ordinate the delivery of the projects

Project Administrator Key Responsibilities:

  • Single point of contact for nominated accounts within the Organisation.
  • Order entry for all products & services
  • Liaise with account management teams to gather missing or incorrect information required
  • Liaise with the order management team to provide updates on orders in the systems.
  • To take lead responsibility for updates, managing KCI's to Account Team, Internal Teams.
  • Will be an example to fellow team members with regard to professionalism and positive approach to team workload.
  • To develop and maintain effective working relationships with Internal teams and other key stakeholders, to ensure full commitment and support for the success of the order.
  • To proactively monitor progress of all orders, highlighting orders in jeopardy and be the first point escalation for exceptions.
  • Identify trends / underlying issues and put a plan in place to resolve issues and drive improvements.
  • To proactively monitor Customer Commit dates
  • Action all Cancellation Tickets within SLA
  • Action all Process Steps within SLA
  • To maintain 100% quality of Orders on the Systems (Right First Time)
  • Ensure all billing set up and billing de provisioning is accurate. (Right First Time Billing)
  • Resolve any Intervention Required orders within SLA
  • To have the ability to work with company systems such as Siebel, EDCA, Tahiti, BT Intranet, Orion and email.
  • Undertake mini-projects and extra duties when requested by Line Manager and provide regular feedback on progress of same.
  • Ensure daily administration is completed.
  • As a matter of course - have good timekeeping, complete flexibility and smart appearance.
  • Ensure procedures and processes are followed
  • Complete User Acceptance Testing on System changes as required.
  • To own the end to end delivery of Voice and Broadband orders - from acceptance by client, through the delivery process to billing set up or de provisioning
  • Act as Single Point of Contact for all delivery queries on Voice & Broadband Orders.
  • Own the end to end delivery of all client data circuits (Provide & Cease Orders)
  • To take lead responsibility for updates, managing KCI's to Account Team, PC Team & CSM Team

Project Administrator Key Requirements:

  • Excellent communication & interpersonal skills
  • Have good interpersonal skills
  • Be articulate and confident
  • The ability to build working relationships internally and externally
  • Ability to analyse problems and suggest method of resolution
  • Excellent time management skills
  • Be a team player
  • Self sufficient and self motivator
  • Ability to quickly learn organisations system and processes.
  • Deliver results
  • Attention to Detail
  • Continuous Improvement and Managing Change