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IT Network Support Analyst

  • Salary: Negotiable
  • Job type: Contract
  • Location: Waterford
  • Sector: LINUX, Network Design, Project Management, Release Management, Testing, UNIX, Virtualisation
  • Date posted: 28/03/2018
  • Job reference: J384100A

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IT Network Support Analyst required for a global pharmaceutical organisation.


  • Network administration (LAN & WAN configuration, protocols) and keeping network drawings current.
  • Software and security upgrades such as patches, services packs, and hot fixes.
  • Support of employees across the site for all requirements, including specification development, installs, upgrades and configuration.
  • To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner by responding to Helpdesk tickets in a timely manner.
  • Install and configure new IT equipment such as desktops, laptops, desk phones, printers etc.
  • Resolve incidents with IT equipment such as PCs, phones, printers, meeting room issues.
  • Systems administration to manage user accounts to various systems as per approved request forms.
  • Inventory management, including raising PO and procurement of hardware and software.
  • Training users on software applications and creation of help files.
  • Participating in projects as required by the business.
  • Excellent written and verbal English communication skills


  • Bachelor degree in Information Technology, Computer Science or related discipline.
  • Minimum of 2 years of experience working in a GMP environment